Canadian casino review

"Most online casinos try to provide all the required information up front. Despite that players often need assistance. It may be that they cannot figure out a wagering requirement or that they cannot download a particular game. Hence all online casinos provide customer support mechanisms through which players can access the casino staff and get their difficulties addressed. The usual methods of customer support are e-mail, telephone, fax, call back and live chat.

When players evaluate and compare online casinos they must also compare the customer support facilities, even though these may not be immediately required. Some factors are immediately apparent from the reading of the customer support section. A player needs to check whether the online casino provides toll free numbers for his place of residence. If not, then telephone support may turn out to be a costly affair because verification checks have to be performed before the issue on hand is addressed. In order to ease the burden on the player some online casinos offer call back facilities. The player can e-mail his telephone number and the preferred time and a member of the casino staff will call back. In the absence of a toll free number the player should check if this facility is offered. However the most convenient form of customer support is live chat. It does not cost anything and the response is immediately obtained. Many players are of the view that it is not worth playing at an online casino that does not offer live chat support.

Whereas the mechanism of customer support can be evaluated up front it is difficult to do the same with the quality of the support. There are three components to the quality of customer support. One is whether the support staff is knowledgeable, which is whether they were able to provide the assistance themselves or they had to refer the matter to another colleague. The second factor is the efficiency of the support, which is how soon the staff member was able to solve the problem. The third factor is the courteousness of the staff member while interacting with the player. It is not possible to assess these qualities without actually interacting with customer support. However rather than leave these issues to chance it is prudent that the player engages in some dummy transactions with the customer support before signing on. This will give the player an opportunity to make an assessment before he makes a commitment.

One important factor the player must bear in mind is that being courteous is not the responsibility of the customer support staff alone. It is also the responsibility of the player. If the player is friendly and civil he is more likely to receive a welcome response and get his work done faster. However if the player is aggressive and demanding it puts the customer support staff off, which then may not be willing to walk that extra step."

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Even though most poker articles on the internet go on and on about how easy it is to beat online Texas Hold'em nowadays, because of the apparently endless number of new players flocking to online poker rooms, I beg to differ.

Yes, there is indeed a huge number of fish coming into online poker each day, and yes, most online poker rooms do offer extremely loose games. Just one thing: who said beating rookies in online Texas Hold'em was easy?

In Omaha, it's a different matter. In Stud poker? - I'll buy that too, but not in Hold'em. You don't have to just take my word for it either. I'll give you a few good reasons why it's not that easy to beat Texas Hold'em, even when you're faced with a table full of newbie's. Just read on and see what you think by the time you reach the end of this article.

Many reasonably good poker players hit an online poker room in the hope of squeezing some premium cash from all those rookies that are supposedly playing there. Soon enough our guy sees the fish are there indeed as advertised, but to his horror, in the coming hours he finds it increasingly impossible to eek money out of a game that literally sucks as far as the quality of play goes.

What's the deal here? Could it be that these guys with all their negative expected value plays are the good players and that he is in fact the fish? How come he's constantly outdrawn on the river even as he only commits on absolutely positive expected-value situations?

No, our good player didn't turn into a hapless fish overnight. What he's experiencing is something that often gives players much better than him, headaches: it's the changing face of poker.

Believe it or not, Texas Hold'em is not the most popular poker variant in the world for nothing... It is just about the only poker game which gives rookies a fair fighting chance against much more experienced players. I'm not sure whether this is the cause of its popularity or if popularity is the reason this situation came to be, but whatever the case, novices can give you serious trouble in Hold'em.

In Omaha, fish don't stand a chance against skilled players. It's something of a 10/90 match-up, which is just awful for the fish. In Texas Hold'em, what we're dealing with is more like a 40/60 situation, which is frankly, much more than fish deserve.

The first factor that's going to side with the rookies is luck. Skill might know who its boss is, but luck is as blind as a bat locked into a wooden box and tossed into the river. The short term variance induced by luck in Texas Hold'em is much bigger than it is in Omaha or Stud. This is why a rookie will sometimes outdraw you in extreme situations.

The other factor that works against you is ""schooling"". It basically means that rookies will gang up on you even though they themselves are unaware they're doing so. Has it ever happened to you that your trips got outdrawn on the river when faced against 3-4 highly-optimistic rookies at showdown? That's right. No matter how much of a long shot a given call is, somebody will certainly make it, provided enough people take a shot at it.

So does this mean you should act like the rookies do? - By no means.

Schooling fish are only successful as a unit. Individually, none of the ""schooling"" players are successful. Bear in mind that in order for one of these guys to win, 2-3 others have to lose big. Taking advantage of the short-term variance is certainly not the way to build a bankroll in Hold'em.

How can you take these rookies on? See what the other experienced guys are doing. In this dog-eat-dog world of online poker it is no longer enough to sit and wait for the positive expected value to come around to you. You have to go out there and create positive expected value for yourself.

Aggressive pre-flop action is one way to do it, and it actually works on multiple levels: first, it cuts the competition down to size, by making some players fold pre-flop. That will leave you with fewer ""mobsters"" to go up against in post-flop betting. On top of that, it will capitalize on a huge anti-skill most fish have: pushing chips into the pot to see the flop, but then folding without remorse when the flop misses.