Ironically, modern surveillance states are baffled by people who change countries
Scott Smith and his family moved from the USA to the Netherlands and discovered that despite living in the most heavily surveilled moment in human history, neither his old country nor his new one can figure out how to relate to them.
Iâve gone through this myself, in both directions, repeatedly, over a decade, moving back and forth between Canada, Europe and the USA. Itâs not just the kafkaesque process of getting working papers and figuring out how to pay your taxes (try convincing the British not to charge you tax on the income you paid tax on in California!), itâs all the rest of it: establishing credit, and, especially, working out access to all the clouds.
I have a Kindle account that I established with a US credit-card, which meant that, while I lived in the UK, I was able to buy US ebooks (but not UK ones, even after I established UK credit-cards too). For a while, the Amazon MP3 store would sell to me from its US branch, then not at all, then from its UK store. Now that I donât have any UK credit-cards, I canât buy from it at all again.
Phones are the worst. I changed my UK-based Three SIM to a pay-as-you-go plan, but I canât top it up with a US-based credit-card (I used to have this problem with my Rogers Canada SIM, too, but then I switched to Wind, which lets me top up with a card from anywhere). Iâm in Germany today, and Iâve made a dozen calls and online attempts to figure out how to get my phone working â and now Iâve been locked out of my account.
Did I say phones are the worst? No, utility bills are the worst. Getting set up with the local gas and power companies â a prerequisite, weirdly, for enrolling our daughter in public school! â was a bizarre process of showing up with money-orders (sometimes) or cash (sometimes) and handing it across the counter, getting stamped pieces of paper, bringing them to other windows, andâŚ
Actually, banking is the worst. I got set up with my local credit union (who also needed those utility bills!), only to discover that I couldnât install their app on my phone. The nice thing about a local credit union is that level-two tech support is the CTO. My CUâs CTO put me in touch with the companyâs mobile app developer, who told me that they had deliberately locked their apps so that they wouldnât install on Android devices that were registered to non-US Gmail accounts, and that Googlerequired them to do this.
Luckily, I know some very senior googlers. But they shamefacedly told me that as far as Google Play and its Android services were concerned, I would always be a UK resident, because Iâd turned on merchant services for my Gmail account, so that I could accept payments. Once that bit has been flipped, it could never be unflipped. If I wanted to have a US Android domicile, Iâd need to set up a new identity, buy all my apps all over again, and, depending on how I wanted to do things, get all new devices to run that identity on.
Plan B: I got the head of communications for Google Play to give me an on the record statement that said that Google Play doesnât require region-locking of its vendors, and in fact, it actively discourages the practice. Armed with this statement and the evidence that my CUâs vendor had built apps for half a dozen other US financial institutions that could be installed on UK-based devices, I spent five months helping my credit unionâs CTO lobby the vendor to turn off its region-locking bit. As of last week, I have my credit unionâs app on my phone.
This all may sound like First World Problems, but itâs just the reverse. The vast numbers of refugees fleeing conflict zones have all of these problems and more, because theyâre traumatized and broke as well as disoriented and tempest-tossed. They donât know senior googlers. They struggle with language barriers. They donât have high-priced immigration lawyers who go to battle on their behalf.
Changing countries is very nearly impossibly bureaucratic for people with agency, money, connections, and the luxury of time to plan and think. When I get cut off from my SIM, I can pick up another one and email my relatives to let them know how to reach me. But if your relatives are refugees in a distant camp, losing your phone number can mean losing your family (possibly forever).
The borderless world of money and business is, ironically, a world of ever-more-imposing borders for humans. For example, governments have made ineffectual gestures at getting multinationals to pay their taxes, creating systems that assume an adversary with a huge and well-oiled accounting machine. The resulting system is virtually impossible for individuals to understand or comply with.
This is getting worse, not better. Iâve been a country-swapping expatriate for all of this century, and it keeps getting harder â even as the number of people whoâre doing what I did, involuntarily, without the support and resources I have, continues to grow.
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