Rely Services

Business process outsourcing, also known as BPO, refers to companies hiring third-party groups to accomplish certain business tasks or functions that are not of main concern to the company.

BPO providers can serve as a much-needed resource to help shoulder tasks involving back-office paperwork, as well as digital workflow, so that any enterprise can concentrate on its core business and thrive.

Business process outsourcing services are gaining more and more popularity, as businesses want to focus their time and energy on their company’s core missions and functions. These companies choose to outsource because they want their non-primary business tasks done by expert professionals. This transfer of responsibility allows for the company staff to focus on more pressing matters.

Medical Billing is quite a tedious job to do in-house, as it requires skilled workers to handle patient billing efficiently and error-free. So many healthcare providers concentrate, quite rightly, on their patients and staying on top of the latest in treatments and medications. The majority of their staff does as well. So, it’s probably no surprise that Medical Billing is near the bottom of the list of Priorities.

If you are facing trouble in handling your medical billing then outsourcing it to a BPO company is the best choice. A Healthcare BPO is a key to cutting costs, leaving you time to focus on your core business of delivering professional healthcare. 

There are multiple challenges for today's firms in the Mortgage Industry. There are tests like increasing the Mortgage Loan Process costs, with tighter profit margins, escalating personnel costs, and retention problems. There are more players on the field, making this sector very competitive. Here are a few of those challenges.

Shorten the Turn Around Time! - The customer always expects the fastest service. Blame Amazon for unreal expectations, but that's the fact, so you better be able to deliver on time. And it would help if you were super accurate because mistakes will cost more time.

Regulatory Compliance - To say the regulatory battlefield is "fluid" is a huge understatement, and that means your staff needs to be up-to-date on all the changes. Which takes a lot of time, that's paid time, and additional expenses of seminars, software, and printed materials.

Flexible Staffing - Like many other business sectors, the mortgage process business has busy and slack seasons. Having to pay idle staff during slow times doesn't make a lot of sense, so it's worth exploring a different business model.

Pre-underwriting Precision - Somebody who will complete all of the needed preparations so the underwriting process can go smoothly and efficiently. Most lenders and borrowers expect the buyer to be pre-qualified these days, and the key to that is effective pre-qualifying methods.

Business Growth - You want to grow your business, either in your area, in your state or region, even overseas. But this is a big leap, filled with traps, so you better have solid plans and enough capital to make a move to expand.

These challenges force the question: How do you scale up your enterprise while cutting costs and trying to remain viable in a cutthroat Mortgage Market?

Ever consider Mortgage Outsourcing Services - Mortgage BPO as a solution?

The Mortgage Process is a multi-faceted, hyper-detailed set of responsibilities. Many different "micro-tasks" that require precise knowledge to complete. If one person on your staff is handling all of the different functions involved in Loan Origination - Background Investigation, Property Assessment, Accounting, Financial Checking, Document Examination, Mortgage Underwriting… not only are they crazy busy, but the workload will soon crush them. And when it does, there will be plenty of mistakes to clean up.

Tame that Beast!

Mortgage Process Challenges - How to Win!

In 2019 the average US borrower made a 5% down payment for their home purchase.

Ten years ago, someone with a down payment that small probably couldn't get a mortgage at all!

So, lenders today are taking on more risk in a highly charged, competitive market! What does this do to their business model?

After the recovery from the great recession, mortgage lenders faced a new reality. These lenders needed to find a way to reduce costs and become more efficient. With reduced profits, how can mortgage services remain in operation? What are the best tools to help firms in this battered financial sector succeed?

Here's Five Big Reasons Mortgage Services Outsourcing has risen to meet the challenge.

A BPO team has the latest tech, and IT practices available. That means constant hardware and software upgrades, migration to the latest servers, world-wide access, cloud services, continuing maintenance, and full support for your in-house staff. And while the service is outsourced, all the information is available to you 24/7. In this Hacker age, a BPO can offer cutting edge security practices to keep your information safe and private. It seems every day the headlines are filled with news of a new data breach. Look for a BPO that has never had a data breach, never lost any information, never suffered a devastating server crash. And if they have suffered one of these disasters, how did they recover?

No matter what size your business, a BPO can help you become more profitable. Often new customers will start a conversation with: "my operation isn't large enough to outsource these services." Actually, you're probably just the right size to benefit from BPOs scalable services. Small bank or multi-national lender, you'll be a good fit.

Customer satisfaction scores are off the chart! BPOs have been engaged in customer service- related functions for years, and it all started with building customer trust and confidence. Quality BPOs engage in constant training in customer relation practices with their representatives, so your hard-won customers will stay happy with both your products and your services.

Mortgage service outsourcing can deliver access to the latest in big data analytics, which in turn gives your firm the ability to use up to the minute information about pricing models, the optimum number of loans to have outstanding, loss mitigation, and best practices. Big Data can allow your business decisions to be the best informed possible.

Cut that overhead. A BPO will provide a professional certified contract loan processors ready to go at a fraction of your current cost. Let your core staff do what they do best. Let your key players do their thing. Let a BPO do everything else.

The right BPO will be a  professional operation delivering on time and budget. And they should be completely transparent, so you know exactly what kind of job they're doing.

Mortgage Process Challenges - Tame The Tiger! Some Leading Benefits of Outsourcing!

You're probably very familiar with the Mortgage Industry's needs, but let's look at it through the lens of your prospective outsourcing partner.

Access to the latest software - As mentioned above, a top-notch Mortgage Process Outsourcing Services team has the latest tech and IT practices. This means constant hardware and software upgrades, migration to the latest servers, world-wide access, cloud services, continuing maintenance, and full support for your in-house staff.

Security - Since it's vital that all your data will be backed up and secure, this is a crucial factor in picking your Outsource Partner.

Minimal Overhead - Cut that overhead. Your BPO will provide a professional, highly trained staff ready to go, at a fraction of your current cost. This can mean huge savings in overhead.

Customer Satisfaction - BPOs have been engaged in customer service- related functions for years, and it all started with building customer trust and confidence. Our team members engage in constant training in customer relation practices, so your hard-won customers will stay happy with both your products and your services.

Focus on Core Services - Let your core staff do the things they do best. Let your key players do their thing. Let Rely Services do everything else.

Beneficial for both Small and Big Organizations - Often new customers will start a conversation with: "my operation isn't large enough to outsource these services." Actually, you're probably just the right size to benefit from BPOs scalable services. Small bank or multi-national lender, you'll be a good fit.

Eliminate Hiring Costs - Mortgage Process Outsource Firms are professional operations delivering on time and budget. They are completely transparent, so you know exactly what kind of job they're doing. Your outsourced team works for you and has your success as a top priority.

Determine Your Needs

It's hard to know exactly how much help you need. In some industries, you can hire one employee to perform multiple tasks; however, its specialized nature makes it hard to double-dip with the Mortgage Industry employees. For example, a licensed mortgage processor has a different skill set than an underwriter and vice versa.

It might not be an issue when you know you need a full-time employee in a specific area. But what happens when you aren't sure? You'll have to choose between over hiring or understaffing. Neither option is optimal given the time, cost, and effort involved in the hiring process. all that changes with the flexibility of a BPO.

You Deserve the Best! Mortgage Process Challenges - Tame The Tiger! You need to Outsource. But With Who?

What Is Business Process Outsourcing?

As business process outsourcing growing in popularity, many people are asking,‘What is it?’. Business process outsourcing, also known as BPO, refers to companies hiring third-party groups to accomplish certain businesses tasks or functions that are not of main concern to the company.

Any business’s primary focus should always be the company’s core goals, missions, values, and operations. However, these important tasks are never all that a business needs to accomplish. Companies can get bogged down by the tedious work that needs to be completed for the business to function.

BPO provides companies with an easy, cost-effective, and proficient solution to accomplish these essential operations. When this work is taken over by a BPO services companies, it is done quickly and accurately by expert professionals, which allows the business to regain focus.

The benefits of business process outsourcing can be explained through the work that BPO companies do. Business process outsourcing offers a variety of services with the goal of helping businesses make more money and become more profitable.

How Does Business Process Outsourcing Work?

Business process outsourcing works by providing companies with various services that will lead to success. Your company’s core mission is to make money and become more profitable; let a BPO company handle everything else!

BPO companies are an amazing asset for businesses to take advantage of. By utilizing BPO, businesses that need help get their non-core work accomplished without wasting company time. Saving time will save you money; money that can be used for capital investments, advertising, and adding key staff.

Business Process Outsourcing Services

BPO can provide valuable services that will save you time and money. They can handle all the peripheral business functions that you in-house staff is forced to do now

Data Management Services – Having a team of experienced professionals to take care of entering your important business data is an enormous advantage of using a BPO provider.

Back Office Services – One of the quintessential services that BPO provides which helps answer the question of ‘what is business process outsourcing’ is back office services. The back office of a business refers to all the non-primary, behind-the-scenes company work. A BPO company can easily accomplish this tedious work without wasting time.

Data Entry Services – Many businesses live or die with their data, or lack of it. Data Entry must be accurate and timely. For many firms, data entry is a second function for some lower level employees, and expertise, speed and accuracy may suffer from this practice. A BPO service can supply a dedicated team that knows your businesses needs and can make things happen for you quickly and efficiently.

OCR Services – Optical character recognition, also known as OCR, refers to the computer software that transforms imagery of words, whether handwritten or typed, into digital text. This incredible process allows for handwritten documents to be edited electronically, moving your data into a total digital universe.

Data Processing Services – Data processing refers to when raw data is acquired and translated into digital content that can be stored, read, and edited by electronic devices and machines. A BPO company with an experienced team of professionals can make all your data flow accurately and securely.

When you partner with a quality BPO provider, you will have a team that can react to your needs 24/7, with safe and secure servers and networks. What it does for you is up to you! A top-notch BPO can scale its services to fit your needs and budget. And the typical BPO company can save their clients time and money,about 40% more savings than it would cost to perform in-house. At Rely Services, they boast anerror rate less than 0.01%, allowing businesses to be successful in a cost-efficient and effective manner.

Is Business Process Outsourcing Worth It?

Outsourcing is an amazing way for businesses to be cost-efficient, increase productivity, get organized, and, most importantly, focus on core business tasks.

One of the main challenges of business process outsourcing is letting go of control of certain company tasks or projects. However, when you implement a BPO service, the staff members are experts and professionals in business processing, which means that your work will done to the highest of standards.

BPO companies are equipped with the right experience, tools, and staff to take your business to the next level!

Rely Services – Your Partner For Success

Rely Services is a BPO provider that has been helping companies excel for over 20 years. Rely Services has served a variety of clients with services like data entry, back office services, OCR, data processing, data management, and more.

Our mission is to help our clients achieve long-term and sustainable growth. Rely Service’s team of experienced professionals guarantee their work. You are happy or you don’t pay; it’s that simple.

The revenue cycle management process provided by Rely Services can help healthcare providers maintain an uninterrupted cash flow, avoid any delay in payments, minimize the instances of denied and rejected claims, and increase the amount of income recovered in the billing processes. 

Rely Services is a premier BPO Services provider to offer Mortgage Processing Services over a period of 20 years. We provide systematic mortgage processing to our clients. In contract loan processing services, Rely Services leads all third party mortgage processing companies by offering certified contract loan processors.

Outsource Accounts Receivable Services. Let's start at the beginning.

You build your Medical Practice step by step, piece by piece. With a plan and some backing, you launch, and if you've done it right, survive those treacherous first months and start to flourish. The path to success is never, ever easy. Long hours, midnight phone calls, weekends in the office, the challenges all new start-ups face.

The last thing you want to spend a lot of time on is Accounts Receivable. Sure, you need to get paid for that all that work you've done, but AR has a way of moving to the bottom of the "to do" list.

Remember, Accounts Receivables is an accurate gauge of your customers' ability or willingness to pay their bills, to pay you! Knowing that can be key.

Accounts receivables include the management of endless reports dealing with insurance claims and reimbursements, collection analysis, bad debt reviews, and write-offs. The pain keeps piling up! Outstanding shares or delayed collections can put a lot of pressure on an otherwise thriving practice. State and federal regulations increase paperwork. Shifting insurance coding methods can delay reimbursement since the slightest error will cause a denied claim.

Before things get out of hand, why not bring on board a team of professionals that will make your Accounts Receivable Services their #1 priority? Outsourcing these services is not only cost-effective but lets your core team concentrate on driving sales and expanding your business.

How do you handle Accounts Receivable efficiently and accurately? Why do some medical practices continue to lose money on the process when there is an alternative? Accounts Receivable Management. Many practices and hospitals choose to Outsource Medical Accounts Receivable Services and save both time and money.

Like other "Back Office" functions, AR is a natural for Accounts Receivable Management, or Outsourcing, going offshore and partnering with a BPO to Outsource Accounts Receivable.

You Can Make Everything Work For You!

Outsourcing is the complete solution for Revenue Cycle Management.

Improve Your Billing And Payment Process - with an efficient Accounts Receivable partner. They will handle the Insurance Verification process quickly and accurately. The billing is done and out within 24 hours. The same holds true for the insurance coding and notification of the claim. The process begins with the claim process and the billing for the patient's co-pay. Routinely, that should take no more than 30 days. If it takes longer, it gets a red flag and goes to the queue's front.

Reduces Administrative Overhead generally speaking, to outsource accounts receivable services saves you money with any services used. But Accounts Receivable can be costly, so any economies will help. You'll get the most bang for the buck by outsourcing this function and getting an experienced, professional team that will go the extra mile for you. Remember, you'll skip all of the headaches associated with hiring extra staff.

Speed Up Collections - it's no secret that a dedicated team can stay on top of the collection process, and get payments due faster. Unlike using your in-house staff, which usually has other duties, It's their only duty, so they spend all of their time on it. It's not done "when I get a chance." It's the primary function of a skilled, experienced team that works only for you.

Skip The Need For A Dedicated Document Management Department - when you move your accounts receivable staff out of your office and to the other side of the globe, suddenly, there's a renewed dedication to delivering Healthcare, ONLY Healthcare. Your professional staff can spend more of their time caring for patients, which is why you started practicing medicine in the first place.

Saves Time And Operational Costs - as mentioned earlier, the cost saving is stupendous. What could you do with a saving of 40% and more by using an outsourced AR department? Suddenly, new and advanced equipment might be within your budget. You might be able to hire that additional staff member you need. The latest diagnostic procedures may now be affordable, thanks to the savings realized by going offshore with AR.

Take a Closer Look at Outsourcing Accounts Receivable.

At this point you probably are thinking that the advantages of outsourcing make it worth exploring. But wait, this is a big step and you don't want to not ask all the right questions. So search around, find some recommendations, and see what the candidates have to offer.

But start your search with Rely Services, a outsourcing pioneer that for 20 years has been the “go to” BPO for AR services.

Product Data Entry. For both wholesalers and retailers, keeping your ecommerce site up-to-date is vital to your business growth. In fact, not making sure that your offerings are accurate and available could spell disaster! So, the Importance Of Product Data Entry cannot be overstated. Yes, Product Data Entry is a time-consuming and challenging task for your staff (if they're not well-trained and skilled) to stay on top of, and mistakes can have severe consequences for customer engagement.

Blame Amazon, since they set the bar so high for retailers, but like it or not, all eCommerce vendors are held to the same standard. You may not have the resources (and who does?), but consumers expect your eCommerce Data Entry to be on par with Amazon. So how do you keep up? If you could hire a turnkey Product Data Entry Services provider and pay less for the service than you do for an in-house staff (a whole lot less!), wouldn't you? For so many enterprises of all sizes, in all sectors, the answer is "yes"! They choose to Outsource Product Data Entry Services, and it can work for you as well.

As we all know, customer satisfaction is a critical element of customer retention. It pays to always keep that idea paramount in your marketing and delivery systems. A customer frustrated by ordering something only to find that it's not available probably won't be coming back. We also know that staying on top of that data entry work is a manual task that requires training, skill, and most of all, time.

Here's How Outsourcing

Product Data Entry Services Can Help You

Down to the details. Outsourcing your product data entry services can mean significant benefits in almost any way you can measure it. Here's how.

Improve Productivity - Since product data entry is now off your list of things to do, you and your staff can devote more of your precious time to building your business! Customer engagement, marketing, staff training, all the other things where your time can be better utilized.

Save Time - As mentioned earlier, time may be one of your most important assets. How many of us have only wished "we had more time" to complete a project? Well, outsourcing product data entry can give you that time.

Cost-Effective - This is a significant point. If you can get the job done faster, more accurately, and for 60% less money, well, wouldn't you?

Data Security - If you're worried about keeping your data secure, well, don't. Business Process Outsourcing is probably one of the most secure data transmission systems available. Their business depends on keeping their customer's data safe.

Quality Service - BPOs continuously train and upgrade their teams' ability to be quick and accurate. Not only are they professionals, but they can do the work faster and more accurately than one of your staff that only does data entry "part-time."

Improved Customer Experience - Back to where we first started this conversation. Improving the CE is a vital part of customer retention. "give the customer what they want" is an ancient saying that still holds.

Latest Tech - Since Outsourcing product data entry services is a very competitive game, the best outsourcing firms always upgrade their hardware and software. Specialty software designers are quick to supply them with precisely what they need.

Improved Accuracy - If your job, your only job, is product data entry, it stands to reason that you would be pretty good at it. Factor in a culture that strives for perfection demands perfection. BPOs want and need those individuals, so that's the kind of people handling your account.

24/7 Support - A professional BPO will offer you 'round the clock instant response to your questions or needs. Service and accuracy are often what will differentiate between outsourcing firms.

Improve Focus on Core Duties - The result of all of the above is an opportunity for you and your team to be more involved in the core functions that got you into your business in the first place! You can look at it as a kind of invigorating rededication to purpose.

Outsourcing Product Data Entry Services.

You Deserve The Best.

It takes a team of qualified, skilled, and experienced professionals to make your Product Data Entry project successful. This is precisely what Rely Services can offer you. And at a fee that will significantly lower your overhead and allow your key players to concentrate on making money.

Today's Medical Billing and Coding depends on getting the coding right. While any history buff will tell you the importance of using a code in government or military communications, the word has a different, yet no less critical use in civilian life. To a computer geek, code is at the core of making a computer work. In the Healthcare field, accurate Medical Coding Services are the basis for many critical transactions.

Simply stated, Coding allows for shorthand communication between the Healthcare sector and it's Insurance Partners. Each procedure and that procedure's component parts have a numeric code. Every medical, surgical, and prescription treatment has a unique code that is recognized as a description of that treatment.

So Medical Coding is the key to making sense of treatment to pay for the Healthcare Industry.

It's like a different language, and you better have a good translator.

Most In-house employees tasked with performing this function are not always up to date on the latest billing codes, modifiers, and insurance guidelines. In fact, in many offices, the receptionist or office manager also does the billing!

The majority of medical practitioners agree that their billing and collection processes have errors. These errors mainly occur because of incorrect Coding.

This is one of the reasons that more and more Healthcare Practitioners are turning to Medical Coding Outsourcing Companies for Coding Services. This means handing off the entire coding process to a partner that specializes in Coding. These firms eat, drink, and breathe Coding. It's all they do, so their training and experience are second to none.

And they can do it quicker, more accurately, and for less cost than anyone in your office. Period.

Here are Top 8 Reasons for Outsourcing Medical Coding

So we know that getting reimbursed by an Insurance Provider depends on accurate Medical Coding. Why not put this vital function in the hands of a Business Process Outsource (BPO) professional?

Today, Outsourcing Medical Coding is providing world-class service to its clients. Using the latest technical innovation and expertise, a qualified BPO can:

Significant Cost Savings

Outsourcing Medical Coding keeps billing flowing effectively, getting bills out quicker, getting payments back sooner, and with less expense. Outsourcing your medical coding and billing can save 40% and more than using in-house staff.

Improved Billing Accuracy

It’s a fact that BPOs are less prone to errors in insurance coding. Without a dedicated staff for Coding and billing, your practice can be more efficient and cost-effective. Your BPO partner will stay on top of the latest best practices and industry innovations that will save them time and your enterprise money.

More Focus On Patient Care

The money saved can be used to improve patient care and upgrade equipment and services. Your newly hired BPO can introduce new billing methods, including trans promotional marketing. This encourages better patient involvement in their care and adds a revenue stream to the practice

Certified Coding Specialists

Insurance, both private and government, seems to change their methods and requirements continually. To stay on top of the latest regulations that will impact the payment schedule was a full-time job in itself. With a BPO, your practice can leave that task to someone else.

Flexibility and Scalability

When working with a BPO, your coding department is scaled to fit the workload- on a daily or weekly basis. No employees will sit idle, with pay, if they’re not needed. If there are seasonal busy (like the end of the calendar year) or down times, a BPO can seamlessly adjust the workforce.

Transparency and Security

Always Transparency and accountability between the BPO and the medical firm will be maintained. BPOs have a very stable and secure billing process, and they pride themselves on the security of their systems, protecting the client’s sensitive information from any hacking or unauthorized access to their database.

Compliance

According to Federal Government rules, all patient data must be safely and confidentially stored, so the BPO must have the infrastructure for a client’s confidence. And look for a BPO that’s HIPPA compliant, protecting patient privacy.

Maximize Revenue

Many healthcare providers concentrate on their patients- staying on top of the latest treatments and medications. The majority of their staff does as well. Using a BPO for the Coding and billing allows more time for staff training and using new procedures

Since the turn of the century, the technology to Outsource Medical Coding Services has boosted the profits of those businesses forward-looking enough to use it. Leveraging qualified, experienced professionals, to process and maintain your valuable data, and stay current with Insurance Coding Practices has become an art. For such a time-consuming craft, outsourcing these services makes total sense.

How BPO Companies Handle Data Security In 5 Key Methods

Right now, data security is more important than ever, which leaves many people curious as to how BPO companies handle data security. While business process outsourcing is increasing in popularity, many organizations fear that working with a third-party BPO company could put their data at risk and would like to know how BPO companies mitigate that.

However, when you work with a BPO company that values data security and privacy, you do not have to worry. Data-related services, including data security, are one of the main attractions of working with a BPO company. When a BPO company takes care of all your data entry, management, processing, storage, and more, your business processes excel.

With experienced professionals taking care of your business’s private and sensitive data processes, you instantly gain efficiency and accuracy while reducing costs. However, you cannot overlook data security.

If your data is not kept secure and private, your whole business is at stake. Therefore, it is imperative to know how BPO companies handle data security. When you are looking for a data entry outsourcing company to work with, you must be sure that the company you choose takes active steps to protect your data.

When it comes to data security, you want to enlist the help of experts to ensure that nothing goes wrong. BPO companies are constantly increasing and improving their data security measures to provide clients with the most protection for their information.

If you want to know how BPO companies handle data security, we have listed five main ways below. However, the work that BPO companies do for privacy and security goes beyond these. Here is a list examining a few of the ways how BPO companies handle data security:

Strict Data Security Policies – The main aspect of how BPO companies handle data security effectively is to have strict data security policies in place. If the BPO company that you are working with has strict data security policies in place, your sensitive data will be protected from any threats.

Secure Software & Systems – A BPO company’s data security is only as good as the software and systems that they use. When it comes to data-related processes, using the best systems to store data with multiple layers of protection makes a significant impact on how BPO companies handle data security.

Protected Communication – BPO companies always communicate with several clients and organizations. To safeguard that no sensitive information is shared or compromised, BPO companies constantly monitor bandwidth to ensure that nothing confidential is ever compromised.

24/7 Accessibility & Availability – Data attacks can occur at any time. Therefore, BPO companies should always be equipped with a dedicated IT team to tackle problems head-on should any issues arise.

Trained Professionals with Experience – BPO companies have been handling data security since the dawn of BPO. How BPO companies handle, data security is directly related to their employees . With BPO professionals that are highly trained in data security, the risk of errors is minimized.

These are just a few of the many ways how BPO companies handle data security. BPO companies know that all company information is precious, valuable, and should be kept as safe as possible.

If you want to know how BPO companies handle data security, it is also beneficial to note what a data security BPO company can protect you from. Listed below are some of the common data security issues that can be prevented with effective data security:

Data Breaches

Fraudulent Data Manipulation

Data Leaks

Cyber-Attacks

Data Theft

Hacking

Malware

Phishing

One of the main ways BPO companies handle data security is through the effective prevention of these data security issues. Without high-quality data security, your business’s confidential matters are subject to these threats, which could be detrimental to your organization’s success.

The ability to collect and analyze data effectively is increasingly important. Done well, it can be the foundation of your business, the key to your success! Done badly, the reason for your failure.

As your business grows, more information is both collected and generated. International businesses have to deal with a variety of regulations from all the countries they do business in. US only businesses still have to wade through the local, state and federal regulations that affect them. Forms, documents, emails, letters, files, permits, test results, certificates, records, advertising, and promotional artwork… this barrage of documents is something never seen in the history of business!

TAKE CONTROL OF YOUR DATA WITH

BUSINESS PROCESS OUTSOURCING- BPO!

Today companies gather, examine, process and build their business on large volumes of data. Essential data. Data your company needs, data your customers need, data your staff needs.

The BPO industry exists to help you supply those needs.

We usually call this “workflow”. A deceptively simple name for a sometimes very complicated process. And in some cases, “workflow” would be more aptly named “work- DELUGE” or even “work-Tsunami”!

In the digital information world, a workflow consists of an orchestrated pattern of activity that processes information. A clear definition of workflow is needed so we know exactly WHAT process we’re talking about. And defining it can help us see its flaws as well as its strengths.

A particular workflow has boundaries and processes. A beginning and end. You should be able to track the movement of any particular piece of work through the entire process. Each part of it needs to identify and delineated. Only when you know WHAT your workflow is, can you assess its efficiency.

A process could be a small, simple task, done by an individual, or it could be more complicated and be done by a team. The first part by one person, the next by another, and the final by yet another person.

Now, a process becomes a workflow. Multiple employees each with their separate duties, each duty in relation to the next

Was your company’s workflow designed or did it organically grow? You might be surprised at the number of businesses that have a workflow that no one designed, or even worse, no one really knows its cost!

Data workflow usually consists of your data input, storage, processing, analysis, and extraction. Some of that information may start on paper, but it soon gets transferred to the digital world.

Is your workflow efficient? Or is it costing you more money than it should?

Digital Data Entry means all your data can be accessed AT a single location, FROM the location of your choice. It reduces office space bulk by not using paper. It’s easily searchable. Digital storage is secure and you control the access.

But as your data storage needs increase over time, and as the amount of time necessary for entry and collation work increases, even the most efficient office workflow can find itself falling behind. There’s simply too much data for your on-site data entry specialists to input. Now the advantages of a digital database entry begin to suffer.

Your online data entry has to grow, but you don’t want to spend your precious capital on more personnel or office space. Maybe it’s time to consider BPO outsourcing.

OUTSOURCE MY DATA? ARE YOU CRAZY?

BUSINESS PROCESS OUTSOURCING PROVIDES SOLUTIONS!

How can you outsource your data input, storage, processing, analysis and extraction- and still stay in your comfort zone? Would it be a smart move to outsource your online data entry work?

Just as you may not have an Information Technology specialist on staff- instead contracting with an IT services provider- you might want to find a BPO provider for your Data Entry Services. That means taking all of your paper and paperless entry, processing, analysis and extraction and handing it over to one of a myriad of Business Process Outsourcing companies. Which brings us back to:

WHO DO I TRUST WITH MY DATA?

LEARNING THE OUTSOURCING PROCESS

All BPO companies are not created equal!

Virtual data entry jobs include data processing, typing, straight word processing, transcriptions, coding, and extracting data. While the best excels at all of these jobs some sadly, do not.

Like baseball teams, data entry outsourcing companies have utility players that can handle a variety of positions- 2nd base, any position in the outfield, and players that specialize in particular skills- pitchers and catchers. There are subsets with different areas of expertise- starting pitchers, relievers and closers. Medical data entry differs from standard business data entry in language and function, requiring different skill sets. Technical and engineering data entry specialists speak a different language as well. A data entry specialist may be just that: a specialist.

You want a complete team: specialists AND utility players.

Contracting a BPO firm to handle your data can be a daunting prospect for most businesses.

Like your baby-sitter or car mechanic, you have to trust. You need to do your homework and check out a prospective BPO. Your company and data are valuable, you treat it that way, and if you’re going to trust someone else, they need to treat it that way too.

Who are their current clients? Do they get rave reviews from the business community? I’m a specialized business; do they provide remote data entry for my specialization? What data entry speed are they capable of? Actual physical location is not important, but do they have a representative for their data entry near me?

The Top BPO providers have operators that are up-to-date on all the latest software and practices. They are experienced and informed. They know the process and are able to make changes to the workflow when needed or requested. They can spot looming hardware or software issues. They constantly communicate among themselves and with their clients. They are flexible and able to make adjustments when your needs change.

Statistics in the medical billing industry are very alarming in regard to monitoring and settling the claims of patients. Let's have a look at the following statistics:

On average, 70% to 80% of patients owe a minimum of $500 to their healthcare companies.

More than 45% of the patients owe $1000 to their healthcare service provider.

These statistics show why medical billing is the necessity of the hour and how healthcare companies are losing revenue.

Why does this happen?

Errors occurring during the claim settlement.

Employees tasked with performing this activity being potentially unaware of the latest rules and regulations.

We at Rely Services Inc. help our clients to minimize these errors and help them to increase their revenue in due time.

Here are four effective ways to enhance medical billing process

1. Implement a transparent billing & collection procedure:

Implementation of a transparent billing & collection procedure decreases the time spent for the claim settlement. This leads to efficient revenue cycle management. To achieve robust revenue cycle management, you need to ensure the following things:

Make sure to be on the same page as each patient for all sorts of terms and conditions. Offer all options available in regards to settling their claim by providing them with billing updates and timely reminders for ensuring that they know about the co-pays, deductibles and giving them all types of payment options to speed up the process.

Ensure that you have all the essential data regarding the patient. This will be useful to pass on to a collection agency if needed. This information has to be thoroughly verified by cross-checking it with valid identification so that it's easier to reach out to them afterward.

Sequential reminders about the payment due help in increasing the claim settlement. This will help patients be more informed about their due dates, etc

2. Focus on minute details & improvement in claim settlement:

The majority of healthcare firms agree that their claim settlements have errors. These errors occur mainly due to longer revenue cycles where information flows freely. This flow includes various steps in the claim settlement, such as frequently updated information and continuous submission into the system. The claim settlement goes smoothly if we verify the information appropriately for the following parameters:

Data and records submitted by the patients.

Latest information about standard medical codes.

Duplicate copies of bills submitted.

Service provider details.

Information provided by insurance companies.

Cross-checking of documents that are submitted.

3. Track Accounts Payable which are pending:

A persistent approach is key to settling the claims with patients whose accounts are payable. Keep a system to log reminder calls and messages regularly. Since this is a tedious and time-consuming task, it's better to outsource this to a claim collection agency. This will not only save your time and effort but will also increase your revenue.

4. Track unpaid problem accounts:

Identifying the problem is a key aspect of resolving the issues in claim settlements. If you know the problem, then you are one step closer to finding the solution. Identifying and resolving the issues of the patient helps you through the process while increasing revenue.

About Rely Services:

Rely Services is the Premier HIPPA Compliant Medical Coding Company to offer Medical Coding Services with 20+ years’ experience in the Healthcare Industry. Our Medical coding professionals help ensure the codes are applied correctly during the medical billing process. With our outsourced medical coding solutions fewer mistakes are made, better care is given to patients and billing cycles run smoothly. Using Rely Services as your Medical Coding Services partner will save you more than time and money.

Medical coding errors may lead to major delays in payment reimbursements and payer audits, which hurts your practice. Medical coding is a complex operation, so quality and accuracy should be top priorities for any health care organization.

The first priority of the Healthcare sector is patient care. Thus it has become very difficult for any healthcare sector to manage and maintain charge entries and patient billing records simultaneously. Outsourcing medical charge entry to a Healthcare BPO providing charge entry services is the only feasible solution.

Rely Services helps organizations and Healthcare Industries to improve and maintain an uninterrupted cash flow, avoid payment delays. Our team of data entry specialists takes care of even the smallest of the details, which could have a great impact on the claims later and ensure that all the charge entry we do is completely error free.

Your Healthcare Business is growing, and you need to add staff and services, and maybe you should consider a Healthcare Business Process Outsourcing company for your expansion.

Wait a minute. A What? What is a Healthcare BPO? Sure, other business sectors have Outsourcing Partners for things like customer service and sales and accounting, but Healthcare BPO Outsourcing? what can they offer a Healthcare enterprise?

Simply put, a lot. Some of the Advantages of Healthcare BPO Outsourcing can save you time, money, resources and so much more. An Outsourcing Partner can take on the overhead of space, computer hardware, software, personnel onboarding, training, HR, communications and payroll. And because of the economies of scale, these services will be yours for a fraction of what you would spend in-house.

All the things that increase your expenses but don’t add to your profitability. All the things that become a huge part of doing business but aren’t really part of your core business. Those functions are necessary, but not why you got into the Healthcare sector.

And where is the most dynamic, accessible and talent-filled market for these services? India. With a highly educated, tech savvy workforce, where thanks to the British Empire, English is widely spoken, and the work ethic is top notch. With a stable society and government, a dependable infrastructure, and clean, high quality housing available to workers, and access to an expanding talent pool, you can’t do better than a Healthcare BPO in India. and Rely Services is a leading BPO Company using India as their core workforce.

Advantages of Outsourcing Healthcare BPO

With a myriad of services available, and being experts in each, Rely Services can offer the expertise that other Healthcare BPOs cannot.

Medical Billing Services: Essential to the operation of any practice or department, billing services and it’s efficiency drive the office forward. If the duty is done by a staff member who has other functions, the chance of errors in coding or billing submission increases. Medical Billing Services Outsourcing with a  Healthcare BPO can reduce costs and streamline the process.

Medical Coding Services: Again, this needs to be done by a dedicated staff member. Our highly trained coding specialist do nothing but coding, and they’re fast and efficient. Medical Coding Outsourcing allows seamless integration with your existing hardware and software.

Medical Data Entry Services: can unify all of your  including the following:

Hospital Records- from every hospital

Medication Records- from every provider

Surgical Treatment Records- from every provider

Clinical & Healthcare Records from every hospital or clinic

Tests or lab Data Records- from every lab whether walk-in of hospital

Account and Billing Details- from every provider

Text and Numeric Data Entry- from all sources

Demographics Entries

Payment Posting

Patient Details & Chart Information- from doctors, hospitals, clinics

Medical Insurance Claim Forms- primary, secondary, Medicare or Medicaid

Charge Entries

Handwritten/printed Document Data Entry of all types

Image Record Data Entry of all types

Medical Data Entry Services Outsourcing: Unifies your procedures and eliminates duplication and other errors.

Charge Entry in Medical Billing: to be correct, access to detailed, coded charges have to be recorded and entered into the patient’s EMR. Rely Services’ specialist have an error rate of 0.01%.

Medical Accounts Receivable: When using Rely Services as your Accounts Receivable Outsourcing Firm, your seamless process continues. Your income flow can be managed using our specialized team.

Healthcare Revenue Cycle Management: From appointment to seek medical services to when all claims and patient payments have been collected, the cycle must be error-free in all respects or the cycle breaks down and there is a delay in payment. Using Revenue Cycle Management Outsourcing maximizes your chances of this process running smoothly.

Medical Claims Processing Services: Yes, it is a different language. But Rely Services speaks it fluently. Medical Claims Processing will be done quickly and on or under budget.

Healthcare BPO Services offer the perfect fit to move, or maintain, your office’s record keeping in the digital universe. Not only does it make records easier to access, it makes storage easier. Digitization is infinitely easier to search through. And it eliminates the problem of reading doctor’s famously unreadable handwriting. When you Outsource Healthcare Solutions your office gets the whole package, all at once:

Easy Accessibility: Document digitization enables an organization to access the data in digital form from anywhere, which breaks the barriers of location, time and simultaneous access.

Cost Reduction: Digitization of documents enables a provider to get rid of physical documents which consume resources such as office space, security personnel, and a decay-free environment.

Data Security: As the documents are digitized, access to digital data is easy to define. This enhances data security and guards against data leaks.

Increased Productivity: Data can be accessed by multiple departments within the practice or provider at the same time.

Data Storage and Recovery: Digitized data is easy to store at multiple locations, giving extra protection against data corruption or loss. Physical documents are more likely to be damaged, whereas digitized data is more secure and easy to replicate.

Environmentally Friendly: With digitized data there’s no need to print it for distribution, also handling of digitized data is easy. This will ultimately result in saving natural resources, making your enterprise ‘greener’.

Competitive Advantage: When you access the digitized data, it becomes easy to find various records instantly and run analytical diagnosis which can yield important insights.

The data revolution has accelerated the use of EMR - Electronic Medical Records. But it also demands competent medical data entry services. Rely Services can help. All information related to the patient: chart information, medical and surgical history, insurance claims, account information, diagnosis, doctor’s notes, X-ray and MRIs, and reimbursement data needs to be documented. 

Rely Services is the premier Business Process Outsourcing company operating in the Medical Data Entry Services field today.

Based on the project specifications and requirements, Rely Services applies the latest technological innovations to deliver world-class results. Our relentless pursuit of absolute perfection is on display in this sector. Our staff is professional, highly trained, experienced and ready to make a smooth transition from your office to ours. The transfer of sensitive data is secure and efficient.

Rely Services, the premier Healthcare BPO Company is the trusted partner of leading Global Healthcare Organizations. Partner with us and you won’t have to hire new staff, or train existing staff to make the change to digital. We provide trained and experienced professionals to manage all of the migration to digital quickly, efficiently and securely. We understand the critical factors involved in delivering cost-effective, high-quality healthcare support services.