I GUESS

Mariya Takeuchi - Plastic Love

My therapist only recently understood that when I said, “I don’t know how to make this phone call or make this appointment.” I very literally meant I didn’t know what to do. I can dial the phone, but what do I say EXACTLY? What questions are going to be asked? What do I need to have on hand? What if they ask me something I don’t know the answer to?

FOR THE FIRST TIME

From an adult who has been doing this for about a decade now: 

Remember that about 10% of any office’s weekly call volume is from people just like you who have never done this in their life. 

The mass majority of people who run dentist offices, insurance claim call centers, whatever - remember what it’s like to be completely new, and are generally happy to explain the steps and re-phrase themselves if you let them know what you’re having trouble with, and are kind and patient with them. 

You’re not inconveniencing them. You’re not burdening them. Call center folks are 1000x happier to speak with someone who is earnestly trying and needs some basic help on super simple things, instead of a pissy long-time customer who demands free shit. 

You are a bright spot in their day. A chance to actually help. 

So! Here’s the steps: 

google street view made half a cat i cant breathe