Just a Little Critter

"The hat is customizable," he said, struggling with the velcro patch on the front. "If I need it, I have an ICE one too. I pick based off the business i walk into."

"Customizable is an important hat descriptor," I said. "what can I get you?"

"You wouldn't believe how offended people get these days," he said. "And I'm supposed to do something about it if you're offended? You chose to be offended!"

"We all have hundreds of thousands of decisions everyday," I said. I thickened my accent. "That's what my stepdad always said. But I can make one easier - we have a delicious Ethiopian roast available."

"Like if I told you you have a bull ring," he said, "because bulls have rings in their noses. Is that offensive?"

I laughed. "I've heard that before."

"It's a joke, but people get offended. Maybe you're offended."

I looked at him. I smiled. "You aren't trying to offend me though, right?"

Of course he was. I was being friendly and the friendlier I was, the faster he switched topics. He was saying anything inflammatory he could think of to see if I'd take the bait. After about 20 minutes of my redirecting and deescalating, he settled into a more normal interaction. He took up too much of my time showing me a product I'd feigned mild interest in to get him to stop talking about getting accused of inappropriate behavior at work. When we finally disengaged, he spent 10 minutes trying to catch my eye again. When he failed, he left.

There's this new breed of customer who insists on trying to incite political conversation through their clothing and, when that doesnt work, their snide little comments. If I owned my own business, maybe I would have given the guy the fight he wanted. But I work for a corporation and I love paying my bills so I deescalated.

YOU DO IT ON ONE OF THESE! OBVIOUSLY!!!

and that brown end? the hard bit? pencil sharpener. or sharpened with a blade. are you following me? now, attach six of those to a harpy.

Well no. You don't. Because Eleanor.

Also, more often than you might think, they’re not actually promoting bigotry so much as “didn’t consider all the implications of something” or just used words that were polite then but considered offensive now.

Working in retail is really fun, and the times when major fuck-ups happen, they can be either anxiety-attack inducing, or make it possible to get through the rest of your god-awful shift with a smile depending on the customer. My all-time favorite absolute fuck-up is as follows:

This kind woman is just doing her thing. She scans her membership card from her keychain. The register beeps to acknowledge the scan. We continue as usual. Neither of us notice right away, but after I’ve scanned a few more items, I hear a very quiet, “Um,” from the lady, very polite. I look at her. She is looking at the screen of my register, blinking. I, too, look.

And lo and behold. There is a charge of over four-thousand dollars ($4,000) worth of garlic bread staring us in the face. There are no words for a minute. We’re just… in awe. How did this happen? How the hell did this happen?

She didn’t even have garlic bread in her cart.

I sputter a partial apology - I was incapable of forming actual sentences in the moment - and try to void the garlic bread. Since there was no garlic bread to scan, I try to manually remove $4,000-some from this transaction.

Well, the registers don’t like it when you try to void off more than five dollars ($5) from a transaction, so naturally it pings my manager for confirmation, but she’s not by her pager.

At this point, both myself and the lady are just… dumbfounded. She’s not even mad. I’m not even all that embarrassed. Both of us are just looking at the screen. There’s a bit of laughter, but it’s mostly just… confusion.

I have to call through the whole store for my manager on the intercom because she’s not answering. She shows up, ready to override and void it, when she too, sees what exactly is being voided.

“What… did you do?”

“I genuinely. Have literally. No. Idea.”

She voids it, and I go to finish the transaction and tell the woman her total (minus the garlic bread). My register pings. It tells me that she hasn’t scanned her membership card. Odd. I distinctly remember her doing that. The woman goes to scan her card again, and I notice that her library card is stuck to her membership card. I tell her gently, and she separates the two and scans her card.

My manager, hovering nearby still, sees this and says, “I think it mistook the barcode of her other card for garlic bread, and the remaining digits were read as the price.”

And that’s when the laughter really came over us. There were no hard feelings at all. In fact, the woman was incredibly glad that the receipt still showed the garlic bread and the voiding of. I will remember it until the end of time, my only regret in the entire situation being that I didn’t take a damn picture, because she has proof and I don’t. But I swear to God it happened.