So those who are following me know that I'm the staff person at Museum of the Earth who designed the Paleozoic Pals and who is responsible for shipping the thousands of orders we received in response to a viral news article in January.
We received over 2000 orders (we got 1600 through the entirety of calendar year 2024, for context) and I have been doing pretty much nothing but shipping since January 14th. So far, I've shipped 1653 orders, and there are 395 more left to go. Many of those remaining orders were placed in January. I've been living, sleeping, and breathing the shipping of packages for over a month now, while my other responsibilities are falling by the wayside as I attempt to get these orders under control. And we're down to the hundreds now, so it feels like the goal is within reach.
While it does give me the warm fuzzies that so many people wanted to support us, what does not give me the warm fuzzies is the constant barrage of angry emails I am fielding every single day from irate customers demanding to know why I haven't shipped their items yet. If you visit our website, you'll see the banner explaining our backlog. If you're emailing me, you probably visited our website. So please, know that I am doing everything I can to get your orders out as fast as I can, but I am not a superhuman. There is only so much I am capable of.
But all that aside, what really, really frustrates me is when a customer, having not even tried to contact us regarding their order, initiates a credit card chargeback.
Here is the thing about chargebacks. You may think they're super convenient. The credit card company refunds you, and you don't have to go out of your way to get in touch with whoever you purchased from. But what you may not realize is that in addition to refunding you, the card company also charges a fee to the company they're pulling money back from. In this case, the fee we received on the chargebacked order was almost the same value as the order itself.
Companies can dispute chargebacks in theory. You can submit evidence that you provided the product or service, for example. It doesn't matter if you do that or not - the bank will side with the customer anyway, and the process takes 60 days. So you wait 60 days to see if your money will be refunded, and then it isn't. One time we had a patron submit a chargeback on their museum tickets because they didn't enjoy their museum experience. They claimed that they had not received what they paid for. We disputed the chargeback and provided timestamped evidence that we had provided the patron their tickets and the duration of time they visited the museum. The bank still sided with the customer.
Please, if you're going to do a chargeback, make sure you've done everything else to get your money back first. Contact the company you bought from. Ask for a refund. While it might not be a big deal for large companies, chargebacks can do serious harm to small businesses.
Sorry for ranting, but after weeks of fielding angry emails, to wake up to a chargeback in the morning is just a lot to deal with. I hope everyone enjoys their stuff. If you happen to still be waiting for yours, know that I am working on it every day. I promise to start posting something happier once I'm done with all this shipping.