Hi everyone. We've been receiving a lot of emails and comments about the fact that OwlCrate and Uppercase featured the same book for two consecutive months. We want you to know that your feedback is incredibly important to us and for those of you who received duplicate books, we understand your disappointment. The reality of this situation is that here at OwlCrate we plan our boxes 6+ months in advance of shipping. This includes selecting the book, choosing the theme, and finding the wonderful small businesses to work with on that box (some of whom require many months to create their product).
Given the fact that we finalize our book pick early on (and set all the other wheels in motion) – if it later becomes apparent that another book box has selected the same book as us, this is something that is completely out of our control. There is no foul play or copying going on. With every box aiming to send out the best books being published, it is likely that if there is a highly anticipated title coming out, more than one box may pick it as their featured book.
We reached out to the owner of Uppercase, because we wanted to find a solution that worked for everyone involved. We are both willing to give subscribers who receive duplicate books a 50% refund off the Amazon price of the book. When we both give this refund, these subscribers will essentially have received one of the books for free! If you would like to claim this refund for duplicates that were sent out in June and July, please email [email protected] with a photograph of the contents of BOTH boxes (OwlCrate and Uppercase) in the same photo, side by side. If you have sent emails to us about this prior to this announcement, please write in again so we can give you your refund. Photos will be required to claim refunds if this happens again in the future as well.
PLEASE NOTE: If you remain subscribed to multiple YA book boxes who include newly published books, you always run the risk of receiving duplicate books in a given month. If this is something that you want to avoid, we recommend reconsidering subscribing to more than one book-box. However, if you choose to remain subscribed to multiple boxes, we are happy to continue offering partial refunds for any duplicates you receive going forward.
We are so incredibly grateful for all of your support. It means a lot to us that you choose to subscribe to OwlCrate. We want to thank everyone for their positive words, feedback and ideas. We have big things planned for the rest of the year, and we can't wait to see what you think of the upcoming boxes! From the bottom of our hearts, thank you!
