I posted about it on the forums and I'm posting it here too, regarding the guild banks.
My guild bank got totally wiped, only one or two items left, not even full stacks and definitely not worth anything. I logged in to seven mails from Blizzard regarding lost items from the gbank. What I got? 50 silk cloth, 135 mageweave, 428 frostweave, 40 saxifrage, 4 volatile air, 27 embersilk, and 14 worg haunch. I had seven tabs full of mats and transmogs and recipes, I had the Reins of the Crimson Deathcharger in there as well, and now I have a few old world mats back, yippee /s
I think the only way players affected can get any kind of resolution is to keep posting about it. Here, socials, everywhere. This isn’t some small mistake, this is potentially TWENTY YEARS worth of stuff for some people. If guild banks can get wiped out of nowhere in an update, what else? Achievements? Characters? Whole accounts? It’s ridiculous that such a huge company wouldn’t have logs, backups, literally any way of restoring or even checking what went missing. But I bet they have perfect backups of their system for payments huh. More likely it’s just too much effort to go through, and with no media reporting it, they think it’ll just blow over and everyone will just get over it. People have lost tons of items, the “partial-restoration” is a total joke, and the best they’ve got is a month of ghosting followed by “oops we broke it lol good luck”? What about the blue post saying it was just a visual bug and we couldn’t see our items, but they could?
Given that people have lost items paid for with real world money, plus it’s not exactly like WoW is some free to play game by a small indie dev, I’d be curious to see how this would hold up in a legal sense. Small claims, class action, etcetera. I bet Blizzard would change their tune on this pretty fast if they thought it’d tank their business. As long as people keep posting, unsubbing, and submitting tickets, they’ll have to acknowledge it eventually.
Even if they can’t restore everything, players have screenshots, I can see the log of things put into my guild bank that are now missing. Can they not see their own game? I’ve already unsubbed, and I can’t see myself coming back for a long time until they make a serious effort at fixing this or compensating players. Complain, complain, complain. Vote with your money. There’s a limit between annoying bugs and a blatant disregard for your customers. Words can't describe how upsetting this is, as a long term player.
