Front Desk Hotel Hell

We've gone from 33 employees down to nine for the next six months. Ohio has pretty much shut down everything they deem non-essential. Grateful Uber and Lyft count, otherwise I'd be sol trying to get to work.

My arm doesn't hurt as much anymore, so yay. I'm finishing a king size blanket that I'll post to my alt later.

I'm tired of working at the front desk. My new (is nine months new? Let's pretend) hotel is great, but. Like all jobs, Things Happen ™. I'm applying for a manager position within both Hilton and IHG. Marriott is a last resort tbh.

Life first: used a fire extinguisher for the first time

Hotel first: put out a smallish(?) sized fire

Me: Awesome, you won't be missed.

Co-worker: I can't even fool you, huh? I mean I know everyone is gonna be pulling cheesy April Fool's Day jokes but I thought that'd elicit a vaguely sad reaction.

Me: It's April Fool's Day?

Also me:

I missed my alarm. Quelle surprise amirite.

Anyway.

The guy I got banned. He's stayed a few times over the last few months, is a Marriott Rewards member. Called about leaving some expensive cologne, at ten pm. It was an incredulity busy day, the bistro was overwhelmed, FD was even worse.

(Certain lost and found things we keep in the manager's office Jic. Locked.)

I get it, you want it back, yeah. But there wasn't anything in the general lost and found, nothing in the log book (and this is taken seriously here I'm grateful) so I told him I'd contact my manager and he'd get a call in the morning.

This wasn't good enough.

He proceeded to yell at me. Saying this was important (bruh you were here like two weeks ago and you're just now calling). I said I understood ("oh do you? So you buy $200 cologne then?"). Broseph went on a tangent about how the hotel was trash and how I'm a horrible person. I offered him corporate's number and he called me a "fucking whore."

So now I'm irritated and beyond stressed and told him this was harassment and he needs to stop. He goes off saying I'm a terrible person and he'll have my job and then another guest walked in to check in and the tears started to fall and I was just done. Told the guy on the phone I'll transfer him to someone who would help him and just fucking transferred him.

Could I have handled it better? Maybe. But idc because it turns out he was a goddamn EMPLOYEE STAY SO DOUBLE FUCK YOU. We ALL know better. Don't be a dick.

Tl;dr: he's not welcome here anymore.

~~~

I'm resigned to randomly/sporadically updating this because I'm just generally bad at life.? To be fair I had a major surgery last month and am still recovering, but. Bad.

I'm working night audit again, but this time it isn't as horrible. Smaller hotel, less problems. Registering for college this summer for hospitality/business management. I still wanna be QA.

I'm working by myself, the bistro won't be open, and I'll be by myself.

Okay okay okay so friends I haven't seen in YEARS showed up at my job and gave me an owl plushie and I am just so incredibly happy they are both getting something crochet I don't know yet but it's gonna be great.

Guest: this isn't the room I wanted.

Me: I'm sorry, let me look at the reservation-

Guest: I made it through the 800 number.

Me: Ah, okay. Well, I understand it may seem more convenient, but please if you need specific req-

Guest: *throws key cards at me* switch me

I like how Tumblr can take down wholesome NSFW artists/bloggers but can't tackle porn bots or literal Nazis.

First bad day I guess. Almost every guest had a complaint about something trivial. Like, "the room was cold when I walked in" trivial.

So apparently once every other month we throw all the guests a mini party, complete with live music and free dinner/drinks.

Heeeyyyyyy look an update!

Second shift leaves little room for crochet but I'm making a thing! A baby blanket for my friend who reached out to me about my new job. She had a boy, so this is for her. I cannot wait to see him.

I had 60+ hours in paid time off at my old job.

Ohio, thankfully, has laws set up that if you leave voluntarily, you're entitled to those hours. I turned in my resignation letter to multiple witnesses, including a manager.

My direct deposit didn't reflect the additional PTO, so I emailed my old GM. Waiting for her response. This is gonna be a stressful next few days.

Like...this is a week and a half of PTO. That's gonna help so much, especially given the weather is gonna get awful and my taxi fares are gonna get steeper.

So far, it's proving to be great. The guests have begun to recognize me before I recognize them which sucks before I remember I'm the only one with purple hair, so, I guess I can't complain too much.

Co-workers don't hesitate to explain things. Even if a guest is being impatient. One even cut them off and explained I was new. (He's getting a scarf, pictures will follow). I need to buy new shoes bc ballet flats aren't cutting it. My flat feet -hurt-.

I am officially done working at the Staybridge. The last week has been absolute Hell and I'm just relieved it's over. The new management never acknowledged my leaving aside from not putting me on next week's schedule, so, cool, I guess.