With you to the end of the line

To preface this, I have mobility issues (as well as a lot of food intolerances/allergies) and general chronic illness, my sister is Deaf, and I have friends who regularly attend the park with autistic family members with high support needs. These are the disabilities I have experience with, so while I've heard a bit about others (such as portable descriptive devices for visitors with visual impairments) I can't speak as much about those accommodations.

I have also traveled quite a bit, mostly as a disabled adult. I can work from anywhere and my family enjoys traveling, so I've been very lucky in this regard. I also used to live in central Florida, not too far from Disney, and benefited from their FL resident rates.

So I'm coming at this from a person who has a lot of experience traveling while disabled and a fair amount of experience going to WDW, though I haven't been nearly as often since I moved out of Florida.

(Good fucking riddance.)

So know that I am speaking from experience when I say I have never, without exception, been to a single place half as accessible as Walt Disney World. It is literally the reason my family would go there; it was one of the only places we could all safely go together. One of the only places I've been on earth that even approached their level of thoughtful accommodations is Barcelona, which apparently did significant renovations throughout the city in order to prepare for the 1992 Paralympics.

(Hey, if anyone is reading this from Barcelona: I teared up the first time I used one of your curb cuts in my wheelchair, just so you know.)

Going through those parks in a wheelchair is a breeze, though you will probably have to fight a lot of clueless parents with strollers who are hellbent on using resources intended for wheelchair-users and then glaring at you when you try to use them yourself. Level ground, spacious sidewalks, accessible transportation, well-kept gradual ramps, roomy buildings, lots of accessible restrooms, alternate entrances at many rides for wheelchair users, special wheelchair rows in movie theaters that we're loaded into first, accessible queues in most rides designed or renovated in the last fifteen years, special viewing areas for shows/parades/fireworks so you don't end up staring at able-bodied butts for a half hour...

Like, structurally-speaking, the parks are very easy to get around in if you're a wheelchair user. That was built in and you can see a lot of very mindful design choices. As far as the rides go, most of their rides actually have special cars that you can load into while still in a wheelchair. They're pretty neat. I can transfer, but that means often leaving my wheelchair and/or cane with a cast member during the ride. They are always, without fail, waiting for me on the other side of the ride, no matter how far the exit is from the entrance. I have never once had a problem with this. A cast member will be there to put my assistive devices in my hand before I even have to think about getting up. Guaranteed.

Wheelchair users always used to be able to skip the line, but there was unfortunately a problem with able-bodied people pretending to be disabled to skip lines (because god forbid they not have access to a single thing we have to make our lives livable) so now there's a system where if you cannot wait in a line, they'll basically give you a special time to come back that's equivalent to the length of the line. Which feels fair to me as someone who often cannot be in even an accessible line for extended periods. (I have problems with sunlight, heat, and often need emergency food or restroom.)

More important than all this, though, is the fact that cast members are impeccably well-trained in all of this. Any disabled person can tell you that the most accessible design on earth isn't worth shit if the people working there aren't well-trained. (More on this later, when I take a giant shit on Universal Studios.) But Disney trains their employees, many of whom are disabled themselves, incredibly well.

Every employee will know where the accessible entrances are. Every employee will know the procedure for getting a return time. Every employee will know about first-aid centers, and every employee will know where the quiet areas are for people with sensory issues. Every time you make a reservation for a meal, hotel room, transportation, etc. they will ask for all accessibility needs and they'll be ready for you.

Every waiter you have will be incredibly careful and knowledgeable when it comes to special dietary needs, and chefs will often come out to discuss them with you. They often have specific menus for different dietary needs, and they are scrupulous when it comes to allergens. I have a few intolerances that suck and allergies that could kill me and I have always felt very safe in their hands. This ranges from fancy sit-down restaurants to quick service burger places.

And -- honestly, I have just always been treated with respect. I know that sounds like a low bar, but most people do fail to clear it. Disney has their employees very well-trained on how to interact with disabled guests. People speak directly to me, never to the able-bodied people over my head. They never treat me like I'm a child. They never ask invasive questions or make uncomfortable jokes. They never, ever get impatient with my accessibility needs.

The few times I have misjudged things and have injured myself or gotten extremely ill, they were professional and caring as they provided much-needed first-aid. It's kind of embarrassing to be doted on by a costumed character while you wait for a doctor to come help you sit up again, but also kind of endearing, I'll admit.

They also, in addition to captioning all videos in the park, have some of the best sign language interpreters in the world, bar none. They're very personal and professional, they're easy to reserve, they will always be in a visible place during shows, and they're incredible performers as well as being very technically proficient. In addition to the professional interpreters, many cast members, performers, and characters can sign as well.

In addition to that, and this brings me to my next point, you'll meet a lot of disabled employees throughout the park. In front-facing positions. Deaf employees, employees using mobility aids, etc. They're well-known to hire disabled people and treat them well. This is. Fuck, this is incredibly rare, I say as someone who was never able to find a job in Florida with my health conditions. It's the moral thing to do to hire disabled people, but also -- selfishly, there's something so heartening and normalizing about seeing people who look like you working at the park. I'm happy every single time.

I have a little less personal experience when it comes to accessibility for neurodivergence, despite being neurodivergent myself, but I've been told that Disney is very, very accommodating for people on the spectrum. A lot is done to lessen crowding, waiting, sensory overload, etc. for autistic guests. Cast members are usually super good at this; finding designated quiet areas, helping autistic guests avoid more crowded areas, keeping them out of long lines, making sure they have access to any particular experiences that are special to them, etc.

For folks who need help from their group, whether that's an autistic child who needs to be with a parent or a disabled adult who needs someone to push their wheelchair or anything else, Disney has a rider switch-off model. In other words, if you're there with both of your able-bodied parents, for example, and you need one of them to be with you at all times and you don't want to be on the ride yourself, Disney will allow one person to go on the ride while the other waits for them to finish, then will allow the second person to go on without any additional wait. This makes sure that everyone in the family gets equal access without leaving disabled people alone. (Which... can be a very shitty feeling, I assure you.)

I know that Disney has also pioneered a lot of assistive technology. The accessible rides, obviously, which can be ridiculously cool (like Toy Story Midway Mania has an accessible car with alternative "guns" for people with dexterity limitations so they can play the carnival games as well) but also handheld assistive devices for visually impaired guests, etc. Like they are literally inventing new forms of accessibility technology, which is so cool.

And honestly, I'm always learning about new ways they assist disabled guests. I've stayed in Disney's accessible hotel rooms before (they're very nice!) but I don't like to swim so I've never been in the pools. But even just this week, someone told me that Disney has pool lifts for disabled guests, which I had never even considered. That's so cool.

The best part about accessibility at Disney is that in some ways it's very casual. A lot of their design decisions are so intuitive that you never even notice how accessible the parks are until you go somewhere where that's... not the case.

Like -- just so you don't assume that any of these things are industry standard, let me tell you about the two times I went to Universal, a park very close to Disney. I went there once for an event and once with my family.

The first time I went was for an event at the opening of the Harry Potter park. (This was before JKR made her most appalling views public, to be clear.) It... was frustrating. Guests asked if there would be food and drink available for people with special dietary restrictions (such as sugar-free butterbeer) and were pretty much told that no, that was not something they were interested in pursuing. It became very obvious very quickly that the park itself was so narrow that it only barely fulfilled ADA standards -- when empty. We were told that JKR had actually specifically insisted that it feel "cramped". Which is a nice way to say that I couldn't actually get around in any of the stores while people were in them.

It was overall a frustrating experience, but it was like. One night. I figured it was probably a fluke and they were still ironing out all the details. So I ended up going back with my parents later.

Y'all, it was a shit show.

Broken elevators that prevented disabled guests from accessing rides. Performers being up on raised platforms/sidewalks so disabled guests couldn't get to them. Sidewalks being made inaccessible by putting movable signs directly in the middle of them. Stores (even outside of the HP part) that were so damn narrow that I actually ended up getting hurt trying to navigate one of them. And no -- it was not easy to get first aid.

And my god, was the training bad. We went to one of the new HP rides, asked if there was a specific entrance for disabled guests. We were told no. We waited for a very long time in a line that honestly I shouldn't have been waiting in, but I wanted to be a good sport. I was pretty sick by the time we got through it, and the line itself had some very dangerous inclines/turns for wheelchair users. We get to the front of the line -- and the employee asks why we didn't just use the accessible entrance. 🙃

(Side note: several of their rides are also just unrideable if you don't fit within a pretty narrow body type of thin and able-bodied, so... there's that.)

We'd asked repeatedly and gotten incorrect answers, and I'd been put in physical danger as a result. Wild. I started to notice that if you asked different employees, you'd get different answers about almost anything, really. Just exceptionally poor training. Even stuff that should've been a no-brainer, like loading wheelchair users into a stationary movie theater, ended up creating chaos when they did it incorrectly and we had a giant wheelchair pileup.

Like -- let me stress to you that many of the things that happened could have caused actual injury to people. Some of these situations were dangerous. And some of them were just alienating, like when I'd have to wait outside a store while my family could go in.

I never went back after that. ¯\_(ツ)_/¯ We just kept going to Disney.

One thing that'll probably show how good Disney is at accessibility is the whole Make-A-Wish thing. A lot of people know that it's a popular Make-A-Wish request, and you're likely to see at least a couple kids with Make-A-Wish buttons during your visit if you keep an eye out. One reason for this, is that, y'know, Disney World is fun. Kids want to go there. But more important, I think, is that Disney can accommodate people with at-times severe medical needs. Those kids can safely go anywhere and do anything in those parks that able-bodied kids can, and that's important.

All in all, the parks are just so accessible and you will never, ever be made to feel like you're lesser for needing those accommodations. You will be treated so well and you will not have to worry about accessibility because the cast members are always doing it for you. They'll usher you into the correct entrance as soon as they see a mobility device, and they'll do it with a very warm welcome. It's one of the very few places on earth where I have never felt like a burden.

Again, y'know, I know that Disney does not have a perfect track record on a lot of issues. I would never defend them from rightfully earned criticism. I strongly support labor action against them, and I do think they should be criticized whenever they fuck up. I have been uncomfortable with the sheer amount of power they have both in Florida and in the entertainment world just because no one should have that much power. But I am far more uncomfortable with that power being stripped away for blatantly discriminatory political reasons.

I do have some loyalty to Disney just because there is no other place on earth where I've been able to safely have fun with my friends with so little agony. That's... I mean, it's important, really. To be able to just exist in public without getting grief for it. And I have some loyalty to them because they were a safe space for me as a young, queer kid who was not safe being out in other areas of my life.

(Like, I am talking about actual literal safety. I kept seeing notes on my post saying that Disney didn't care about creating a "safe space for queer people" but as someone who lived in Florida for the entirety of my teenage years? It was the safest goddamn place there.)

I do not have enough loyalty to defend them when they do immoral bullshit, but I do have enough to make sure that people know the good that they do as well.

I want other businesses to follow Disney's model for disability. I will praise them forever for what they've done in that regard because if I don't, there's no reason for other companies to follow suit. I want to praise them for the good things they've done so they have incentive to keep doing it, and other companies have an incentive to do it as well.

Like bro, I just wanna be able to move around and be treated with some dignity, y'know? My bar is so low. lmao