they posted a second time (btw, if anyone can explain how the fuck I scroll through comments for insta on desktop, I would like to know. I honestly could not figure it out just now), so I stayed a problem:
I have signed up for their newsletter and have been checking the site. Still zero mention of any sort of recall or accountability, and since they refuse to acknowledge that their actions have consequences, I will not shut up until they block me or actually admit fault.
I will also keep screencapping because I'm not new to being the problem to the lack of a solution.
And, so we're clear, here is what I think Knitpicks/WeCrochet as a whole need to do to make this right:
Very clearly announce there is a carpet beetle infestation. They can use all the bullshit language they want, but they have to admit it is there, admit it has been going on for several months, and admit that many orders shipped that were at least suspected of being infested.
This announcement should go out via their newsletter, be posted on the top of their websites (including the various other craft sites they run that are not yarn focused), and pinned on their social media accounts.
They should inform their vendors of the issue and offer a similar refund deal to vendors and customers of vendors who possibly bought infested yarn.
Offer refunds on all customer orders from the affected warehouse from whatever date several months ago this was first noticed as a problem. It appears the warehouse my yarn has come from was not affected, as I ordered several skeins of yarn back in May and have zero issues.
This is the bare minimum. All my other ideas fall under "bitch, you better fucking grovel", which I think is important but is not actually under the umbrella of "how to not be a shitass company who lies to your customers."
For the record, I am only commenting on knitpicks posts on insta so I can't be accused of spam commenting by posting very similar comments to both knitpicks and wecrochet. Doesn't mean they can't block me at any point. It does mean I've got some protection if they wanna make claims about my behavior. One comment per post; no swearing (that one's hard, not gonna lie), and no personal attacks (I will not be making any claims about the social media team's possible complicity for example).
Will this do anything? I don't know. But the other options have failed others, so polite asshole time it is.