Television producers who find their message ‘failing to get across’ are frequently concerned to straighten out the kinks in the communication chain, thus facilitating the ‘effectiveness’ of their communication. Much research which claims the objectivity of ‘policy-oriented analysis’ reproduces this administrative goal by attempting to discover how much of a message the audience recalls and to improve the extent of understanding. No doubt misunderstandings of a literal kind do exist. The viewer does not know the terms employed, cannot follow the complex logic of argument or exposition, is unfamiliar with the language, finds the concepts too alien or difficult or is foxed by the expository narrative. But more often broadcasters are concerned that the audience has failed to take the meaning as they — the broadcasters — intended. What they really mean to say is that viewers are not operating within the ‘dominant’ or ‘preferred’ code.

enough time has passed.