Department: Customer Support
About the role: Join the Evernote family! Evernote Taiwan is looking hire a Customer Support Champion(客服聖戰士), for immediate consideration.
Please send us your CV and cover letter to tw_admin (at) evernote 點 com
Every day, we get a lot of different questions from our users, and we are looking for Taiwan’s most passionate and patient people to help us answer these inquiries. We are focusing on applicants who are not only empathetic and good with people, but are enthusiastic about solving our user’s technical support issues, with a great ability to independently be their own technical detective to apply logical thinking to analyze and solve the issue at hand.
Strong English and Chinese (Traditional and Simplified) skills are a must, as are a strong ability to work in a small-office environment and culture. A thorough understanding of service quality and a genuine hunger to help people is paramount to success.
Your duties will include:
Creatively and proactively assist customers
Identify and analyze issues, patterns and trends in customer requests & product performance
Identify issues that are a bug, troubleshoot and provide detailed steps that will help the QA and Development Teams understand the issue for resolution
Be able to effectively articulate complex information to a variety of technical users and non-tech savvy customers
Have excellent written language skills in English and Traditional/Simplified Chinese
Ideally, a basic knowledge of current coding languages, such as Objective C, Java, or HTML.
Working at Evernote means having a unique opportunity to make a huge individual impact on highly visible products across computer, mobile platform, and web platforms. We are a team of dedicated and creative individuals with a common vision for helping people live their best life. As we add nearly one hundred thousand new users per day, the pace here is rapid but the rewards are big. Work at Evernote and enjoy a collaborative and relaxed work environment, fantastic benefits, and the knowledge that your work enriches the lives of millions of users worldwide, every day.