ferry really likes his dishwasher

“why does it feel like i’ve done this before?

Here's how that works:

say you get a text from your internet provider, let's say it's Comcast (whom i hate). So you have this text that says it's from Comcast about your bill with a contact number and a clickable link -- could be real, could be a scam.

Don't touch anything about this text. Open a web browser and look up the customer service number for Comcast. Or get the number from the bill they send you. However you do it, get the contact info for Comcast from a trusted source, like an official phone directory or the Comcast website itself.

Get in touch with them using that information.

So. Let's run the example both ways it could go.

If it IS a scam: you reach out to Comcast and tell them you were contacted about a problem with your bill, they look you up in their customer database, and they tell you there is no problem with your bill.

If it's NOT a scam, you do the same thing, they look you up, and they explain the problem. In this case, neither Comcast nor the employees involved give a single shit whether or not you clicked the link in the text vs. going through their official website.

This works the same for the your bank, the IRS, Amazon, political causes, charities, everything.

If it's not scam they'll be like sure, here's the reference number. Then you follow the instructions above, call the separate number you find yourself on a reputable website and give that person the reference number. And they'll help you resolve the issue.