Carbyne

Add innovation to your platform without the heavy lifting Emergency Communications as a Service (ECaaS) by Carbyne enables partners to dramatically enhance your existing platform capabilities by adding video, voice, messaging and real time location with just a few lines of code. Applications like Computer Aided Dispatch (CAD) and other mission critical system can benefit from enhanced situational awareness and multi-channel communication for better incident outcomes.

What does safety mean to us as corporate leaders? I sometimes ask myself this question and am intrigued by the myriad of meanings that come to mind. We all want safety for our family, friends, neighbors and colleagues. We want safety for our country, and we want safety for the world. And while governmental agencies offer public safety services such as emergency calling and response, what about the millions of private sector organizations employing billions of people globally? How can corporate leaders help and support the effort of making the earth a safer place to live?

This topic of public and private sector responsibilities also came up during one of my conversations with Israel’s ninth president, Shimon Peres. The brilliant orator shared a provocative idea with me: How would our world be different if it was run by companies rather than governments? President Peres, a veteran government politician, elaborated that many multinational companies often embody democracy rather than dynasty. Furthermore, the decision making process of many of these multinational companies tends to be balanced and thoughtful towards their employees (citizens), and due to their global nature, more tolerant of peoples’ racial and ethnic backgrounds, and more positive results driven.

Public Safety Software Company In USA

Emergency Management Software

Smart’ API Position your company as the one that truly prioritizes the safety and well-being of your community. Carbyne ‘Smart’ API is the only solution for businesses that want to provide their employees and customers with a direct connection to emergency call centers. With real-time caller location, live video, caller medical histo Carbyne ‘Smart’ API designed to provide maximum safety value to companies who cares about their employee’s and customers safety. If you have a mobile App’s and/or connected devices in your organization that you would like to be communicating directly with emergency service, ‘Smart’ API is the solution for you. This premium service is a powerful differentry, and much more, your people will feel (and be) safer and better-taken care of. Who we serve ?iator for any company when looking to attract new employee candidates and customers in competitive markets. Puts your employees and or customers Safety first.

The most secure and interactive cloud-based communications platform for mission-critical contact centers. With Carbyne, every person counts. Vision Shift mission critical call centers into a new world of information exchange. Our technology is built on the cloud for quick solves and fast implementation, using an interface that keeps call managers top of mind. With unprecedented simplicity and data collaboration we ensure every call ends with a smile. Who We Serve All contact centers rely on live, ever-changing information. We assist emergency response teams and enterprises by providing a unified platform for real time data and collaboration. Through the power of one platform we enable contact centers to collect and distribute the right information at the right time. Find out why our customers keep choosing Carbyne and reach out for a demo.

Carbyne is the leading innovator in public safety technology.

We work with over 70 governments worldwide to help their emergency call centers communicate with residents and get them the assistance they need. Our cloud call management platforms contain the advanced, life-saving tools call takers need to dispatch accurately and decisively.

The Ecosystem Our “One Screen Fits All” means your dispatchers don’t have to fumble with multiple windows or monitors. We’ve created a streamlined ecosystem of tools, in which everything can plug into a single platform and distribute outward from that same platform. We simplify the decision-making process for them by giving them all the information they need to help people, from the first responders to the callers.

Emergency Medical Services

When we experience the unthinkable, we know to call 9-1-1 to summon emergency response services, whether they be police officers, firefighters, or paramedics. However we often don’t realize that one of the key challenges our heroes in uniform face when responding to our emergencies is inadequate situational awareness, such as: Knowing where an active shooter is at any given moment; seeing the extent of a fire engulfing a building; and visually assessing the distress a choking child is experiencing can transform the situational awareness for field responders so they can provide better emergency response when we need it most.

How Field Responders Traditionally Handle Emergencies

While 9-1-1 has been coming to our rescue for over five decades, the technology that our field responders have at their disposal is not keeping pace with the needs of our changing world. Often our heroes can only assess the emergency by hearing a second-hand account from a dispatcher. During critical emergency moments, the opportunity for misinterpretation and human error is unfortunately too large. Often, field responders only have access to a caller’s approximate location through cell-tower trilateration technology which can direct them to the other side of town, wasting valuable minutes. Many times field responders don’t have a visual on an active shooter, putting themselves and others in harm’s way as they arrive. At other times, a caller who is a victim of a home burglary in progress may not be able to speak aloud, further reducing critical information field responders have prior to arrival.

New Technologies Available to Field Responders through Carbyne Responder Connect

Carbyne believes that just as modern technology can help us summon a ride or a meal with a few button-presses, so too can modern technology help our field responders come to our aid in our time of need. Below are three technologies that Carbyne makes available to field responders through Responder Connect in order to transform their situational awareness:

Live caller video. Field responders can now view live video streamed from the caller’s mobile device using Carbyne Responder Connect, so they can better prepare for what they are up against, and improve response times.

Pinpoint Caller Location. When field responders need to locate a caller with pinpoint accuracy, such as in rural settings, a wooded area, or a large factory complex, Carbyne Responder Connect enables them to see the caller’s precise location on a map directly on the field responder’s smartphone or mobile data terminal.

Navigate to Caller. Once a field responder has determined the caller’s exact location, they are able to navigate to this location quickly with Carbyne Responder Connect by simply pressing the Navigate button, which in turn opens their favorite navigation app (such as Google Maps, Apple Maps, or Waze) to get driving directions to their destination.

Carbyne Responder Connect is offered alongside Carbyne Universe and Carbyne APEX which provide additional capabilities for emergency contact centers who work hand-in-hand with field responders.

Carbyne (Headquartered in New York, NY) is a leading global provider of cloud-native mission-critical contact center solutions. Carbyne is one of the largest rich-data providers for emergency response centers, delivering over 250M data points per year all in a unified platform. Our technologies enable emergency contact centers and select enterprises to connect with callers as well as connected devices via highly secure communication channels without needing to download a consumer app. With a mission to redefine emergency collaboration and connect the dots between people, enterprises and governments, Carbyne provides a unified cloud native solution that provides live actionable data that can lead to more efficient and transparent operations and ultimately save lives. With Carbyne, Every Person Counts.

For more info - https://carbyne.com/en/blogs/three-benefits-of-carbyne-responder-connect/

While many of us realize the toll suicide and mental health take on our communities, the numbers are truly eye-opening. According to the Centers for Disease Control (CDC), over 1 million people per year attempt suicide, over 3 million make a plan for suicide, and over 12 million seriously think about suicide. To provide a more personalized response to them, and to improve overall 9-1-1 emergency call handling capacity, starting on July 16, 2022, the 9-8-8 hotline goes live. 9-8-8 is more than just a number. It is a framework that implements community based care by giving people in an emergency mental health crisis someone to call, someone to respond, and somewhere to go, leveraging an emergency response platform.

SOMEONE TO CALL

When someone reaches 9-8-8 they are getting a mental health professional (using some of the best emergency medical services software) on the line, or at minimum someone with lived experience who understands what they are going through. Many times, people in crisis just need someone to talk to, but when they call 9-1-1, time is a limited resource. Regardless of which public safety communication management software company powers their operations, 9-1-1 professionals do not have the appropriate time to sit with a caller through their struggle if it doesn’t involve an emergency situation or acute crisis. With limited staffing, lack of time and training, and lack of resources, the 911 dispatcher (trained in incident management software for emergencies and events) is not equipped to handle the caller’s needs. 9-8-8 is meant to provide a listening ear from a clinical perspective. Around 80% of calls to 9-8-8 will be resolved over the phone simply by employing active listening techniques and an affirming presence.

SOMEONE TO RESPOND

With the current 9-1-1 system, call takers and dispatchers using a public safety software platform really can only send three resources: police, fire, or EMS (Emergency Medical Services). Mental health patients who enter the 9-1-1 pipeline may have needs that extend outside of the reach of the traditional police, fire and EMS response. Enter the new first responder: Mobile Crisis units. Mobile crisis units, whether regional or local, can be dispatched to better address the needs of someone in a mental health crisis. Mobile crisis units can have various make-ups depending on the jurisdiction and public safety call center software in use. Some mobile crisis teams may be composed of only mental health clinicians and some mobile crisis teams are composed of a mental health clinician, police officer, and medic. Whatever the make up, this is a huge divergence to have mental health workers acting as a rapid intervention team for mental health field work. The goal is to resolve the patients’ need on scene to reduce hospital intake, police transport, or escalation of the crisis. When the patient’s need can not be easily resolved on scene the mobile crisis team can request transport of the patient to an outpatient facility.

SOMEWHERE TO GO

Each state has to identify local crisis centers that can handle outpatient needs for those in a mental health crisis. The emergency room of a hospital is often not equipped to handle mental illness, deterioration, or neurodivergence, so with these outpatient facilities, patients can receive quality care that matches their concern. After mobile crisis units respond, if the patient needs a crisis clinic, rehabilitation center, shelter, peer recovery center, that transport can be arranged and the mobile crisis responder follows up with that patient, providing a higher level of service and ensuring a continuity of care. This is a complete divergence from what we’ve seen with mental health patients that end up in the public safety pipeline. Often they get transported to the emergency room or jail, tying up several response resources, only to end up back in the same pipeline the next day, or week.

SYSTEMIC CHANGE

9-8-8 will not be perfect, and we shouldn’t expect it to be. No system is perfect. Just as it took 54 years for 9-1-1 to evolve and grow into what it is today, we have to give 9-8-8 the same grace to grow and evolve as well. 9-8-8 is also not its own island. 9-8-8 needs 9-1-1. Both systems working together, using the latest in emergency call center software, will create better community outcomes, save lives, and restore public trust. But while 9-8-8 develops, our 9-1-1 call centers using 9-1-1 call taking software can not sit idly watching. We have to stay engaged. Policies and procedures have to be made to ensure proper call handling as well as identify at which points during call processing is 9-1-1 liable to handle the call vs 9-8-8. Frontline call takers and dispatchers should also be trained to handle mental health emergencies. Just because 9-8-8 is launching, doesn’t mean all mental health calls will go through them. 9-1-1 is still the most recognized number and our 9-1-1 professionals operating emergency call handling software are still the gatekeepers to access other services. This means we have to invest in call taker training. Everything goes back to training. Equipping call takers with mental health first aid training in the same way we recertify call takers each year in CPR training, would go a long way to educating our frontline on what mental health is, what symptoms look like, and how those symptoms may present over the phone. Our police, fire, and EMS personnel should also invest in crisis intervention training in addition to emergency response software for incident management. While there is a big push to get police officers CIT trained, the fire and ems personnel sometimes fall through the cracks. They too deal with mental health deterioration during transport and will need to learn how to deescalate a patient in the absence of officers. Systemic change does not happen overnight, and it doesn’t happen in vacuum. It takes all hands. Get involved with the changes happening locally and nationally and continue to talk about what policies and procedures need to be implemented to make sure we are getting the right help to the right people. Every time we talk about mental health, we are stopping the stigma. Let’s continue the conversation in our 9-1-1 centers, in our communities, in our homes, and let’s be the generation to break the cycle of suffering in silence.

Whether you are a caller, a call-taker, dispatcher, police officer, firefighter, or paramedic, Carbyne is committed to providing you and your organization with the tools so you can provide the right emergency response for your community, because every person counts. To schedule a free Carbyne demo, please visit https://carbyne.com/wtt.

Carbyne (Headquartered in New York, NY) is a leading global provider of cloud-native mission-critical contact center solutions. Carbyne is one of the largest rich-data providers for emergency response centers, delivering over 250M data points per year all in a unified platform. Our technologies enable emergency contact centers and select enterprises to connect with callers as well as connected devices via highly secure communication channels without needing to download a consumer app. With a mission to redefine emergency collaboration and connect the dots between people, enterprises and governments, Carbyne provides a unified cloud native solution that provides live actionable data that can lead to more efficient and transparent operations and ultimately save lives. With Carbyne, every person counts.

Emergency Communication Application

Emergency Medical Service

Unified Cloud-Based Emergency Communications Management Platform

The most secure and interactive cloud-based communications platform for mission-critical contact centers. With Carbyne, every person counts. Vision Shift mission critical call centers into a new world of information exchange. Our technology is built on the cloud for quick solves and fast implementation, using an interface that keeps call managers top of mind. With unprecedented simplicity and data collaboration we ensure every call ends with a smile. Who We Serve All contact centers rely on live, ever-changing information. We assist emergency response teams and enterprises by providing a unified platform for real time data and collaboration. Through the power of one platform we enable contact centers to collect and distribute the right information at the right time. Find out why our customers keep choosing Carbyne and reach out for a demo

Funding the critical technology needs of our public safety heroes is more important than ever. In recognition of this need, federal and state governments are increasing funds to revolutionize mission critical technology including some of the best emergency medical services software in the U.S. Following the pandemic, government agencies accelerated their efforts to enhance critical response solutions and infrastructure to modernize public safety communication management. In fact in May ’22, the Biden administration announced $10 Billion towards public safety related improvements. Furthermore, bipartisan legislation in the works allocates approximately $2.2 Billion for 9-8-8 and mental health emergency response across America. As a result, more and more agencies using public safety call center software around the nation no longer have to choose between the solutions they want and the solutions they can afford.

Leveraging my experience taking companies public, building privately held Unicorns (companies worth over a Billion dollars), and helping make metaverse technology a reality, I ask myself how private-sector investors evaluate opportunities in public safety technology. Some of the key components include emergency call center software

Having discussed this topic of 911 call taking software with numerous investors, I know they are looking for emergency call handling software solutions that are poised to transform our public safety industry for the next five decades, not just the next five years. These investors know that the dominant solution providers of today are less likely to transform the emergency response software and incident management industry in game-changing ways as are modern, innovative, and nimble cloud-native software-as-a-service providers. In our public safety industry, our clients look for social proof – when PSAPs (Public Safety Answering Points) see prominent agencies selecting a new vendor, they take notice. This is how the snowball effect plays out with new entrants offering innovative incident management software solutions for emergencies and events in the public safety space. As a case in point, we at Carbyne managed to deploy five PSAPs within the Rio Grande Council of Governments (RioCOG) in a matter of three days, which normally takes months in our industry. This is the power of a public safety software platform built on cloud-native software-as-a-service technology. We are here to replace public safety systems that are decades-old, with cloud-native platforms that deliver innovative, robust, secure, and immersive solutions to our nation’s emergency communication centers.

What do investors like most about companies in the public safety space? Generally public safety companies are seen favorably by investors, especially those companies that work with government agencies. This is primarily because these customers (i.e. PSAPs) do not get impacted significantly by volatile market conditions, and their budgets are pre-allocated and approved, which they need to invest in the right public safety technology. These features make many aspects of the public safety business recession proof to a large extent.

What about the long sales cycles of the public safety industry? Investors know and understand that it takes time to sell to government agencies, especially mission critical solutions, and that it’s not about selling mere widgets. These solutions have to replace on-premises systems without downtime. When a solution succeeds, it is rewarded with multi-year contracts, not month-to-month pay-as-you-go arrangements. The long term value of our customers is derived from these multi-year contracts with much lower replacement risk than in other industries. Investors value the low customer churn associated with the public safety industry and the domino effect that unfurls once a large agency adopts next generation technology. This can be an inflection point that helps scale the business exponentially.

What about competition from traditional players and new challengers? Investors don’t want to invest in a company that is here today and gone tomorrow. They want to invest in a company that will remain at the forefront, five or more years ahead of their peers. They look for cloud competency, Artificial Intelligence (AI), data science, and more. The current providers of emergency call taking solutions are deployed on premise and generally lack advanced capabilities. Today, Carbyne is the world’s leading provider of cloud-native emergency call handling solutions. We deliver on the industry’s promise of an NG911 experience to our customers in a very real, tangible, and meaningful way.

What about geography? Private investors have a preference for companies that have a major focus in the U.S. which is where many major technologies are first introduced. Thereafter, these technologies can be rolled out across the world. However investors always advise their companies to first develop a strong infrastructure before expanding too broadly. Investors prefer to see companies focusing on building a strong base in the USA and having a business model that can scale globally efficiently and effectively.

Based on my experience, I also know the factors investors are looking for in a company to determine whether it can offer an IPO (Initial Public Offering) in future. There are four main criteria that investors look for when determining whether a company is IPO worthy: (a) revenue growth; (b) strong gross margins; (c) profitability including positive cash flow and EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization); and (d) a sustainable, and predictable business model. Certainly, due to recent financial market conditions, investors are focusing on profitability over growth. On the whole, they like to see companies that are set to achieve disciplined growth and can control cash burn by adjusting growth.

In the end, if we want to serve our public safety clients for the long term, we have to continue doing what we do best and bring innovative solutions to the market and if we do, the revenue, margins, cash flow, and the business model will automatically fall in place. This is why investing in the future of public safety is so rewarding to all of us – we get to change the world while helping to save lives every day.

Whether you are a caller, a call-taker, dispatcher, police officer, firefighter, or paramedic, Carbyne is committed to investing in transformational technology so you can provide the right emergency response for your community, because every person counts. To schedule a free Carbyne demo, please visit https://carbyne.com/wtt.