Android - GPS Troubleshooting Guide
There are numerous factors which can affect the quality of a devices accuracy, this may be the device model and its operating system, your cellular network, weather conditions and whether you are tracking in an open area, clear off tall trees or tall buildings that can block the GPS signal or decrease its quality. Additionally, please note that certain cell phone covers / cases can block GPS signal on your device.
If on your Android device you are having problem in receiving a good GPS signal, or your activity in Caledos Runner is interrupted or sometimes truncated, be sure to make the following configurations and retry!
Ensuring that GPS is enabled on your device
Go to your phones settings.
Select “Location Settings”
Select the most appropriate option but note that selecting the “High Accuracy” mode will reduce the time it takes to get an accurate signal on most devices.
Verify Battery/Power Saving and Protected App Settings
Here are the steps you’ll need to follow to adjust your power management settings in order to resolve this issue for the most commonly reported devices:
HTC
Access your phone settings -> battery -> power saving mode -> battery optimization -> select app -> don’t optimize -> save.
Samsung
Access Battery settings -> App Power Saving -> Details -> Caledos Runner -> Disabled
Huawei
Turn Energy Settings to Normal and add Caledos Runner to “Protected Apps”
Android 6 and Higher Optimization settings
While this setting (Optimization) is active it may result in the application crashing or not tracking distance and therefore we’d like to encourage users to disable optimization for Caledos Runner if Enabled.
For Samsung devices running Android 6 and higher
Please go to your phone settings – Applications – Select three dot menu (Top right corner) – Select ‚Special Access‘ – Select ‚Optimize Battery usage‘ – Find Caledos Runner on the list and make sure that it is not selected.
For Huawei devices running Android 6 and higher.
Please go to your phone settings -> Select 'Apps' - Select 'Advanced' (At the bottom) -> Select 'Ignore optimisations' - Press 'Allowed' and select 'All apps' - Find Caledos Runner on the list and set to 'Allow'
For HTC devices running Android 6 and higher.
plese refer to: http://www.htc.com/us/support/htc-one-m9/howto/696906.html
For MIUI devices running Android 6 and higher.
Please go to your phone Settings - Additional Settings - Battery & performance - Manage apps' battery usage - Choose apps and select Caledos Runner.
Also, please go to your phone Settings - Additional Settings - Privacy - Location.
Check that you are using High Accuracy for Location Mode and also allowing location access.
Configure app so it can use GPS in background.
Sony devices running Android 6 and higher
Please go to your Phone settings -> Select ‚Battery‘ -> Select the (...) menu in the top right corner and press ‚Battery optimisation‘ -> Select ‚Apps‘ -> Select ‚Caledos Runner‘.
LG devices running Android 6 or higher
Please go to your phone settings - ‘Battery & power saving’ – Select ‘Battery usage’ – ‘Ignore optimizations’ – Turn on to ignore battery optimization for Caledos Runner.
One Plus devices
Please go to your phone settings – Select ‘Battery’ – Select ‘Battery optimization’ - switch to the ‘All apps list’ (Top menu) – Select Caledos Runner and choose ‘Don’t optimize’
Motorola devices running Android 6 or higher
Please go to your phone settings – Select ‘Battery’ – tap the menu in the top right corner () – Select ‘Battery optimization’ – Tap ‘Not optimized’ and select ‘All Apps’ – Find Caledos Runner on this list and Select ‘Don’t Optimize’.
