Chat & Messaging SDK

We are living in the age where Smart phones and Mobile Apps rule the world. In past few years, more and more global users have moved on to using mobile apps than using desktop for their light weight task such as shopping, booking cab, ordering dinner, sending email etc.

As per the needs of the users today, majority of E-commerce players have started developing mobile apps for their business, other than having a website.

Apart from having a Mobile App, integrating chat SDK in it can take your business to a new level. How?  With messaging integrated into your mobile app, users (buyer) can connect with other users (sellers) on real-time basis. This not only helps reduce time spent on user-user connection but assists in enhancing overall user experience and user engagement on your mobile apps.

Live chat is a key player that leads to increase conversions and finally the sales because as per the survey, it is recorded that customers who use a business app with live chat function are three times more inclined to make a purchase than the customers who don’t get this benefit.

Let’s make it more understandable with an example-

Every one of us is familiar with the working methodology of any ecommerce portal, which is meant for people to buy any product or services online. But in this system the major challenge product is not available physically and therefore lots of queries arises at buyer end which needs to get resolved in real time, else there are possibilities that buyer either leaves the site or finds a better application to resolve its needs.

To avoid this situation, it is necessary that your website/mobile app should have latest technology with live interaction facilities so that communication happens between buyer to seller, buyer to buyer, or seller to buyer in real time depending upon the kind of services we are offering. This way people should connect with each other to buy/sell goods or services. Now days many good ecommerce portal has its own mobile app with integrated chat SDK in it.

As per the survey, people are getting inclined more towards mobile apps which have plug and play messaging integrated in it . One of the main reasons for this is that people can connect with each other and communicate to buy/sell goods or services through chat SDK without revealing their contact number/email-id and finalise the deal through chat itself. This saves the time; resource and obviously the money spend in giving a call.

In a recent study it is found that many top retail businesses are not offering chat feature in their mobile application. If your business is into anything where your motto is to increase the revenue by getting more customers, then to gain an edge on the competition, integrating chat SDK in your business mobile app can help your business to grow. In fact, live chat is a simple way to connect with customers who finds it more convenient to spend a good deal of their money online. 

Benefits of Chat SDK

1. Fast and Easy API

The Easy API facilitates the efficient way of sharing the data. It is very easy for the developers to integrate chat SDK to your existing iOS or Android application.

2. Cross Platform Communication

Chatting SDK can be integrated in your existing app. So your users can chat on real time basis on your website or mobile application and can get instant help.

3. No External Dependency

The SDK is a complete package and it doesn’t require any other library.

4. Customizable

You can easily customize according to your business needs such as you can change the UI colour, fonts or developers can easily get into source code and modify it as per the business requirements.

Mobile chat SDK can efficiently and effortlessly be integrated into your existing app. The API is so simple and has an intuitive flow which makes the entire process very smooth and hassle-free. All you need to do is to add the SDK to your app and in flick of seconds your app users will be able to send and receive messages in your existing mobile application.

So in this age of competition and fast moving world if your business app lacks chatting feature, then it is time to get your Mobile App integrated with chat SDK.