So, I have this hashtag called #ChangePilipinas on Twitter and I use it to track the "observations" I make about what is keeping our country from progress, besides the obvious graft and corruption problem that has plagued us since time immemorial. One of my peeves is that the cashiers in stores in the Philippines--whether it be in a convenience store OR in specialty stores--never have enough CHANGE.
So you see, when Obama first started out campaigning in 2008 with his slogan, "Change We Can Believe In," and he had this stylized and very catchy poster with the word CHANGE on it, what automatically would enter my mind was that he was campaigning for change, or sukli.
I am NOT exaggerating when I say this, because I've been to a few other places in this world and giving back your change has never been an issue. This phenomenon seems to be exclusive to the Philippines.
So, what's wrong with this, you may naively ask. Let me give you a couple of examples: First, I was at Haagen Dasz (Shangrila) where we made a stopover right after mass. Clara ordered just a scoop in a cup. I handed the cashier a 500-peso bill and she automatically asks me, "do you have smaller bills?" I say, "y'now, if I had smaller bills, I would've used them." So she goes on about not having any change.
I start to lecture them on how they ill-represent the brand, plus the never-been-solved "no change" problem of this country. As expected, they give me this look wherein it seems I'm the one who is weird just because I have standards. The usual, plus the "pasensya na kayo" spiel.
I explain to them that it is not their apology I am after, but an improvement in service. I tell them that not having any change in the cash drawer may be something they have been used to all this time, but that they should realize how much business they are losing by being lackadaisical.
A few days after, I went on a field trip with Clara and Arkin to Avilon Zoo and as I was walking in line with the other parents, I heard this conversation:
Parent1: I wanted to get some lunch at the commissary--I actually NEED to, because my son is already so hungry--but they said they couldn't give me any change.
Parent2: Oh my, I'm sorry to hear that. I'm also sorry to say I can't help you out because I don't have any change on me, either.
Parent1: I know right, so they just won't make a sale? They couldn't care less?
My sentiments exactly! I cannot believe my ears whenever I come across this situation wherein the sale is sacrificed because there is "no change." Now, don't start on why don't we, as consumers, have any loose change on hand. That is not the point here. The matter of having change is the responsibility of the seller. Period.
C'mon people, I would bet my left arm that most--if not ALL--of you have experienced this, and may take it as a matter of fact of life in this country. Well, I am telling you now that this you should not just accept it and "live
with it." At the least, it is another representation of how our rights, both as consumers and as citizens of this country, are infringed upon by store operators.
On the one hand, I even tell the cashier, "I pity the owner of this store, because you just lost a sale." But on the other hand, isn't this also the store owner's fault, by being passive in the way he runs his business? Well, in any case, this isn't helping our economy any.
If you're reading this and thinking, why am I making such a big deal about the topic? Well, because it IS a big deal. Multiply this situation many times over, by just as many days and how many establishments we have in this country--from the smallest sari-sari store, to the most high-end chains and franchises around--and it is really a big problem for any progress to happen.
You see, by demanding for higher standards and for your right to be treated well, you will add to your empowerment and self-respect. Hence, getting this problem straightened out represents an overall improvement toward a better society. Do your part, ok :)