10 things we learned from from a BuzzFeed expert at DX3
When BuzzFeed started in 2006, five people were crammed into a small office in Manhattanâs Chinatown, experimenting with new media. Today, the site has over 425 employees and gets more than 150 million uniques per month, including 12 million in Canada.Â
Our team had the chance to stop by Torontoâs DX3 conference on March 5 for Eric Harrisâ keynote speech. The EVP of Business Operations at BuzzFeed shared some of the siteâs secrets to viral success, gleaned from the company's learning labsâa unique investigation of online media that the website spearheads.
1. The vast majority of people get their news and information through news and social.
Your Aunt Glenys might still go through old school platforms like AOL, but today, millennials donât subscribe to newspapersâthey obsessively check their mobile devices to communicate with friends and discover new content. Harris says this is the core place where they engage with what they find.
2. Find the heart in your content.Â
How can BuzzFeed simultaneously publish content about serious news alongside cat videos? Harris likens the Internet to a Paris cafĂŠ. Picture this. Sicily 1956. You walk into a Parisian cafĂŠ and find a man talking about serious issues with his friends. If a cute puppy walks by, will he ignore it? No. Heâs probably going to pet the dog and say âwhat a cute puppy.â That doesnât make him stupid, it makes him human. The lesson: You have to dig into your consumers' hearts. Find content thatâs serious, fun, nutritious and delicious.
3. Tap into the âartâ of viral.
Make sure your content is worthwhile and shareable. Harris says people prefer things that tap into: inspiration, identity, humour, cute animals, nostalgia, intelligence and mobile. Weâll talk more in depth about this tomorrow. Check back then!
4. Tap into the "science" of viral.
Harris recommends you constantly measure how content is being spread and shared so you can promote the winners. Tracking analytics also allows you to predict what content will be successful. Remember that content is all about immediacy so make sure youâre tracking posts as soon as possible.
5. Optimize the promotion of your content.
According to Harris, optimizing your headlines and thumbnails will do wonders for your SEO. Make sure your headlines are direct, concise and provide an expectation of what to expect. For example, â15 cheesiest rap videos of 1994â will probably perform better than â15 best music videos.â Your audience is much less likely to be disappointed when their anticipation is met.
6. Optimize your share buttons.
Be smart with your share buttons, says Harris. For example, BuzzFeed found Pinterest users were sharing content about DIY and recipes so they made their Pinterest share button larger on these articles.
7. Experiment and pioneer.
Donât be afraid to try new platforms like WhatsApp and Snapchat. There are so many new technologies to experiment with on mobile and tapping into them early on could benefit you in the long run.
8. Video streaming is only going to become more important.
Prime time no longer exists, Harris says. People are increasingly grabbing a glass of wine and their iPad when they get home to watch YouTube videos instead of their television (or at least watching YouTube during commercials). Fifty percent of BuzzFeedâs video content is mobile so people can watch short videos anywhere and everywhere. Generally, 9 pm to 10 pm is the peak time for traffic on smartphones.
9. Great promoted content tells a great story.
Be smart about sponsored content, Harris says. Think of ads during the Super Bowl or print editorials in Vogue. Social advertisement should be something that the viewers or readers actually want and it should enhance their experience. While no one comes to BuzzFeed looking for ads, the site creates advertising that is thoughtful and worthwhile.
10. If something isnât working, try to fix it.
Like us, you may be obsessed with BuzzFeedâs quizzes. The site was trying to do quizzes for a long time but they just werenât working. A team came together to analyze the data and come up with a new, innovate design. Now, BuzzFeed quizzes have become incredibly powerful on the site, says Harris. The lesson here? If something isnât working, think of how the contentâs design and layout can be improved. Try and try again if you believe in it.
Have something to add? Tweet us @52pickupinc and join our conversation about successful brands at #BrandBoosts. Check back tomorrow for more lessons learned from DX3. Â