I think this is just a trend everywhere but I've been very frustrated this week by how much admin work is being outsourced to me as the patient/customer.
My orthodontist tells me I can make an appointment with the surgeon. I call the surgeon. They tell me I need a new referral. I call the orthodontist. They do a referral. I call the surgeon. Referral didn't come through. They tell me about their special unique system we have to use. I call the ortho again and walk them through the referral. I call the surgeon. They say the referral was missing some details so they have to do it again. I call the ortho.
The insurance company calls me about repair shops. I give them the name of the repair shop which I already gave them yesterday. They say they're not in their system but I can use them, but I have to call the repair shop to ask them to contact the insurance company. I call the repair shop and they say the insurance company is supposed to email them.
I feel like at a certain point these constant fetch quests become unreasonable?? Is it too much to expect these groups to communicate with each other instead of making me run back and forth between them???
Made this post and then the new property manager (who started on Monday and only finally emailed us today because I sent a vaguely professionally hostile email to her boss because I hadn't heard anything and was not convinced she existed) asked for a list of open action items which her predecessor should have had but apparently wasn't keeping track of, which I learned when I met her boss and provided her with the list of open action items, which I guess tragically died in a fire in the last 2 weeks since she was sitting at my kitchen table, being menaced by the skull. How many people's jobs am I doing now
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It has a name!!!
