Smile
“A pleasant smile is a strong indication of a friendly and open attitude and a willingness to communicate. It is a recep-tive, nonverbal signal sent with the hope that the other person will smile back. When you smile, you demonstrate that you have noticed the person in a posi-tive manner. The other person con-siders it a compliment and will usually feel good. The result? The other person will usually smile back.”
Open Arms: You’ve probably been welcomed “with open arms,” which, of course, means that a person was glad to see you. At a party or in another so-cial or business situation, open arms suggest that you are friendly and available for contact. During a conversation, open arms make others feel that you are receptive and listening. Forward Lean: “Leaning forward slightly while a person is talking to you indicates interest on your part and shows you are listening to what the person is saying. This is usually taken as a compliment by the other person, and will encourage him to continue talking. Touch: In nearly every situation, a warm and firm handshake is a safe way of showing an open and friendly attitude toward the people you meet. Be the first to extend your hand in greeting. Couple this handshake with a friendly “Hi!” and a nice smile and your name, and you have made the first step to open the channels of communication between you and the other person." It is also important to end your conversations with a warm and friendly handshake in business and social situations. Combine it with a bright smile and a friendly statement like “I’ve really en-joyed talking with you!” or “Let’s get to-gether again soon.” This is an excellent way to end a conversation and leaves you and the other person both feeling good about the exchange." Eye Contact: Perhaps the strongest nonverbal gestures are made with the eyes. Direct eye contact indicates that you are listening to the other person and that you want to know more about him or her. With eye contact and a friendly smile, you’ll send this unmistakable message: “I’d like to talk to you and maybe get to know you better.” Eye contact should be natural and not forced or overdone. It is perfectly okay to have brief periods of eye contact while you observe other parts of the person’s face, particularly the mouth. When the person smiles, be sure to smile back. But always make an effort to return your gaze to the person’s eyes" " Nod: "The letter N in S-O-F-T-E-N stands for nod. A nod of the head indicates that you are listening and that you understand what is being said. It usually signals approval and encourages the other person to continue talking. A nod of the head, along with a smile and a friendly hello, is an excellent way of greeting people on the street or anywhere else. Like all the other softening gestures, it sends the same message: “I’m friendly and willing to communicate.














