#zuperintegration

The field service industry is experiencing unprecedented growth, driven by the increasing demand for efficient, on-demand services. According to recent statistics, the field service industry reached $5.2 billion in value in 2021 and is predicted to reach even greater heights of $29.9 billion by 2031. So to stay competitive and foster growth, field service businesses must have a deep understanding of Field Service Management (FSM), and also adopt best practices to streamline operations and maximize efficiency.

Field service management (FSM) is the process of managing a company’s resources and activities in the field, such as technicians, vehicles, and equipment, to deliver services to customers efficiently. FSM involves scheduling and dispatching technicians, tracking their location and work progress, managing inventory and parts, and communicating with customers. FSM software helps automate and streamline these processes, allowing companies to improve efficiency, reduce costs, and enhance customer satisfaction. 

FSM is commonly used in industries such as utilities, telecommunications, healthcare, and manufacturing, where on-site services are essential. Zuper – one of the leading FSM software – offers a comprehensive suite of tools to streamline field operations and enhance productivity. And to further enhance the full potential of FSM, seamless integration with an ERP system like SAP is crucial.