10 years ago, when I was 17, I had a total of 4 brain surgeries. I had a piece of my brain removed, an abnormal part that was causing nothing but trouble and because of the series of brain surgeries my epilepsy got better, I had less seizures than I had previously been having and the severity of them had minimized.

Yes, I was having seizures but my life was better then it use to be before the surgery and the seizures were controlled to the best of our ability with medication changes here and there.

The past few years though no medication seems to be able to tame them and my memory has slowly been slipping away, so my doctors and I decided that since the medication wasn't going to do it anymore clearly, something else needed to be done...brain surgery.

Never did I think I would be doing that again. And never did I think I would have to go through the entire process but I understand, the brain is an important part of the human body and you don't want to remove the wrong part, nick the wrong area or put an implant in the wrong place. So I agreed and signed  on the dotted line next to the man who made my life easier 10 years ago because he would be doing the surgeries once again. I could never be more thankful. So in 10 days I yet again embark on a journey of a total of 3 brain surgeries and the unknown and for the hope that my life will be better. 

So many calls. (I've already done 19.) So many service requests. (There are 45 in the inbox.) So few staff members. (There are 3 of us here.)

I went to a training class this afternoon, I'm flying through emails, and I've been able to answer all the questions my callers have had.

Epic (the main application used at most hospital locations) crashed, and the Citrix servers lost their connection.  This resulted in the calls in queue growing from 5 to 15 to 30 to 55 to 80 to over 100 in a matter of seconds.  There was a surge of calls for 15 minutes, and it has died down now.  At least the answer to the people is easy:  Epic is down.  We don't have an ETA.  Use downtime procedures.