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Incidents happen. Let’s put it as simple as that. When they happen, organizations must resolve them quickly so that they do not impact the business outcomes or customer experiences. Manually dealing with incidents can be time-consuming and inefficient, for example, staff receive phone calls, record those in paper forms, and track them with emails and spreadsheets. With a case management system—also called case management system, service desk, ticketing system, and incident ticketing system—organizations can be focused, organized, and efficient.

The Need For Case Management Application

A case can be anything: a security breach to a service request or grievance, depending on the service or the offerings of a business. According to the Association for Intelligent Information Management,  “A “case” is any project, transaction, service or response that is “opened” and “closed” over a period of time to achieve resolution of a problem, claim, request, proposal, development, or other complex activity.”

To read more, visit our website : https://www.vuram.com/blog/what-is-an-incident-ticketing-system/

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RPA metrics along with the BPM metrics can open up new areas of improvement within the organization. It can add value to enhance your integration and automate repetitive work. In today’s world, where efficiency is paramount and the margins are diminishing, the combined might of RPA and BPM can provide a much-needed edge over the competition.

Read: https://www.vuram.com/blog/accelerating-digital-transformation-how-rpa-and-bpm-work-better-together/

Only Appian natively unites all the capabilities required to deliver impactful, end-to-end processes across your organization. Now you can build more powerful apps and dramatically increase productivity.

Read: https://www.vuram.com/blog/10-reasons-why-appian-is-a-leader-in-the-low-code-development-space/

Vuram has it's own journey. They jumped 28 spots to earn Rank 16 in 2019 among India’s top 50 Great mid-size workplaces, ranked by the Great Place to Work Institute. They take pride in the nourishing work culture they’ve fostered, and despite their numbers growing day by day, they’ve collectively ensured that they maintain their culture codes and uphold everything they stand for to make this Great Place to Work even greater.

Read: https://www.vuram.com/blog/vuramites-speak-what-makes-vuram-a-happy-and-nourishing-workplace/

Robotic process automation helps in the application of specific technologies that can automate mundane, routine, standardized tasks, creating higher productivity and value with lesser investment; so essentially a computer software or ‘software bot’ is allowed to capture and interpret applications for processes that involve manipulating data, executing transactions, triggering responses and communication with other digital systems within the domain.

Click: https://www.vuram.com/blog/what-is-robotic-process-automation-and-how-can-it-benefit-your-enterprise/

Navigating the COVID-19 pandemic and its aftermath will be one of the biggest business challenges of our time. To keep operations going while minimizing the risk to employees, Appian has come up with a ready solution to tackle the return to the workplace with the Workforce Safety Solution. The Workforce Safety can help you leverage smart automation for a safe, efficient return to onsite work.

Click: https://www.vuram.com/blog/the-low-code-boom-how-covid-19-has-increased-demand-for-low-code-development/