Under the notion of shared value by Michael Porter, economic value could be created while simultaneously solving societal challenges and needs. READ MORE...

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Under the notion of shared value by Michael Porter, economic value could be created while simultaneously solving societal challenges and needs. READ MORE...

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My thought of the day, in the competitive landscape faced by even the most successful of firms, its not enough to simply have an efficient value chain that delivers a product in both a cheap and timely fashion. Consumers do not work in chains, they gather experiences use services and products via a network of firms. In order to service the consumer properly there should be a switch from a value chain perspective to the creation of value creating networks to increase the mutual value proposition for both enterprises and consumers.
A bank for example could create linkages with insurance firms and retailers to give the customer a single unified experience. Someone wants to buy a house, they need to get a loan, they also need insurance and white goods for the house. Transactional models can be made for moving a customer on along the value network while making the consumers life both easier and more efficient
Oseme Consulting
As global companies aim to make their value networks sources of greater shareholder value, they must define their core and non-core activities as well as the strategic assets they possess.
Subsequently, it is highly useful for these companies to either independently develop competitive advantage and marketplace differentiation or collaborate with partners to do so. This approach sharpens focus within the company and increases its agility to respond to changes in its business and marketplace environments.
In forming partnerships, companies should be very careful not to outsource their strategic options as the cost of doing so can be prohibitively expensive.
Wikipedia defines supply chain as “a system of organizations, people, technology, activities, information and resources involved in moving a product or service from supplier to customer.” Supply chain management is managing different networks of interconnected businesses involved in delivering the products or services to the end customers. Today customer satisfaction and customer loyalty are the crucial factors that determine the survival of any enterprise or organization. Customer retention depends a lot on how well order fulfillment has been carried out and hence of the different processes within a supply chain, order fulfillment is the most important business process. Order fulfillment refers to the activities involved from the moment an order is placed to the time when the order has been delivered to the customer. Since customer satisfaction is highly necessary for companies and organization to fast track their business success, enterprises must invest in order fulfillment software to ensure customer satisfaction as well as loyalty. The order fulfillment software provides automation, control, visibility, and integration thereby making things easier for companies to manage order and delivery. · Automation The software automatically manages distribution of all goods from manufacturing sites, warehouses to customer sites. · Control It controls the complete logistics flow i.e. from data warehousing, business intelligence, booking transport on the web, printing transport documentation and labels to delivery, dispatch, and the flow of returns. · Visibility Since everything happens automatically it provides greater visibility as to what is happening in the flow and when it is happening. This helps to plan logistics effectively, cut down costs in supply chains, and reduce lead times. · Integration The software integrates all the collaborating participants in the order fulfillment value network. Important Benefits of Order Fulfillment Software As mentioned above, it provides end-to-end automation, control and visibility of the important activities between buyers, sellers and suppliers. It provides enterprises and companies functionality on three levels namely operational, tactical and strategic levels. Hence, what the companies and organizations get is an optimized order management systemwith pro-active process monitoring, multi-criteria end-to-end search, and supplier contract management. Most IT departments fail to attain scalability and flexibility as far as order fulfillment processis concerned. But thanks to its standardization, automation and robust virtualization of networks, servers, storage, and applications, order fulfillment software provide companies with on-demand scalability and flexibility. With effective order fulfillment software, companies can not only reduce logistics cost, number of warehouses, environmental impact, and transport invoice charges considerably but also gain from automated processing and real time visibility. Read on - Time to repair, travel expense management
When a customer places an order he expects on-time delivery of a high quality product that has the capability to meet all his requirements. As you are the provider of the product sought after by your clients you have to ensure that a range of processes are carried out without any hindrances so that you can deliver the product without fail. An order management system is a necessity so that you have an effortless and efficient enterprise resource planning platform for information exchange facilities on stock updates, inventory specifications, sales orders, transport and pick-up list orders as well as exemption management. An integrated order management system provides cost reduction benefits through the automated processes which include billing and document creation. It helps in efficient tracking and tracing of your reference identifiers. It facilitates successful deployment of business policies of independent partners. It assists in maximization of assets with real-time reporting and notification capabilities. The processes are structured and fast to deploy rendering intelligent reports and expedited ROI. The order management system provides consistent and customized support that is extremely suitable for your business. An organized and comprehensive order management system results in satisfying order fulfillment services with promising customer retention levels. The order fulfillment process is deployed on the cloud where the processes are automated and you have a greater control and enhanced visibility of your business operations. The cloud model enables end-to-end integration of the business value network. It ensures that the service level agreements are fulfilled competently and immediate actions are taken if there are any deviations. The order fulfillment process enforces a valid order management system right from the sourcing stage till its final dispatch. The process is equipped with intelligent capabilities to manage the key performance indicators in the global network, track the trends, make critical analysis and identify the areas that obstruct the efficiency of the operation. It can strategically consolidate large amounts of data collected from various sources and convert them into powerful resources for making important decisions. It provides web interfaces that provide cross-referencing capabilities and search facilities depending on the criteria specified. The orders are automatically processed into shipments considering the configured routes, carriers and rules. It helps in creation of shipping documents and sends it to the carrier electronically. It also provides a view of the order status and the event history. The cloud process leverages your business operations as it provides you with simple and cohesive processes that reduce costs and investments. It focuses on improving customer satisfaction levels, providing increased and independent controls, complying with the service level agreements and applying remediation actions. Also read on - Supply chain management systems, Regional development

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Every government desires and endeavors to provide optimum services and facilities for its country’s citizens. The public sector so far has not achieved any meritorious success in this aspect and is struggling to improve its services. A major drawback is that precious time is wasted in administrative work which hinders efforts focused on more constructive work. As a result citizens are deprived of fast and efficient relief and there is an air of discontentment everywhere. Government agencies can now avail the cloud process to make their work easier and less stressful. The processes are automated and meant for expediting the administrative work, thus giving the employees the scope to address the needs of the citizens effectually and promote satisfactory business relations with them. Any financial transaction, sales or customer care process can be dealt with easily without any complications through the cloud processes. The customized processes help to reduce all operating costs. A high level of transparency prevails in a cloud environment which regulates and strengthens the execution process resulting in on-time delivery of services. This accelerates customer satisfaction and reduces cost. Normally the agencies in the value network use different IT systems which are incompatible crippling the operations. There is utter confusion and chaos making the situation a complex one and performances are affected drastically. The cloud process on the other hand removes every doubt due to its integrative qualities that helps in forming a cohesive link between the various IT systems in the value network. Another factor that generally affects the public sector is adaptability. The public sector cannot keep up with the expectations, and fail miserably due to its inability to cope with the changing environment. The cloud process provides accurate real-time information that helps the public service agencies to make changes effectively and update their processes accordingly. It demonstrates promising qualities with on-demand services that improve customer service levels and cuts down expenses. The cloud process is a good way to provide quality and inexpensive services without delays. With controlled management the government can make more important decisions to increase the performance levels and maintain competition. All the activities in the value network are continuously monitored and all available information is uninterrupted and valid. The process perks up the public service efficiency levels with customer-driven initiatives and integrating business policies adding value to the present business process network. Know more - Reverse Logistics Management, order fulfillment
Order fulfillment can be defined as “a process that take place from the moment a buyer/customer places an order, until shipping the order to complete a transaction in full." Looks quite simple, but the process varies from business to business resulting in countless disparities of fulfillment services. Order fulfillment can range from simply shipping product to consumers to more sophisticated movements of product through a manufacturer’s supply chain. Order fulfillment plays a crucial role in supply chain management and many consider it the most important business process. Order fulfillment process determines of how well you satisfy and retain, your customers. With increasing trend of outsourcing, order fulfillment continues to drive the fulfillment industry to offer more complete, turn-key cloud based solutions. Full-service order fulfillment companies, allow organizations to offer cloud process service at a lower cost, while freeing up time and resources for companies to focus on their core business. Most full-service order fulfillment organizations offer the following basic services:
Storage / Warehousing
Order Processing
Returns and Exchanges
Call Center Service
Order Fulfillment Cloud Processes enable you to automate and control end to end order fulfillment. It helps integrate all the participating business partners in the Value Network, providing visibility of the entire process. Order fulfillment processes has its own benefits
Reduces administrative cost by 30 to 50% due to automation.
Improve sales order processing
Improve customer satisfaction
Reduce order fulfillment cycle
Enhance order accuracy
Reduce labor requirement
Increase productivity
The speed of order fulfillment response is a strategic to the success of any business. Order fulfillment cloud process reduces the time it takes from when the sales order is received to when it is delivered, thereby enabling companies to commit to more sales orders and increase profits without increasing the cost of doing business. How well your order fulfillment process functions is a critical determinant of how well you satisfy, and therefore retain, your customers. So order fulfillment plays a crucial role in supply chain management, and many consider it the most important business process. On any given day, order fulfillment companies provide services ranging from simply shipping product to consumers to more sophisticated movements of product through a manufacturer’s supply chain to a wide range of customers varying from multinational companies to small home-based business ALSO READ ON: Public Sector Efficiency, reverse logistics management
Reverse Logistics Management automates returns across multiple channels to ensure you know what's coming back, from where and why. For the most part, reverse logistics has occupied a very low place on the logistics priority list. But this is starting to change, driven reverse logistics and green supply chain initiatives, growing rules and regulation regarding disposal of hazardous materials and other areas that impact reverse logistics processes and recognition by companies that they can save greatly by paying greater attention to reverse logistics issues as well as building stronger relationships with key customers. It can manage returns both coming and going—from the consumer and to the vendor. Reverse Logistics delivers a high degree of functionality through interaction with a Connectivity Platform, exchanging information for return orders, authorizations and acknowledgements, stock updates, inventory specifications and sales orders, transport, pick list and repair orders, direct to/from transport providers, warehouse and repair centers and exemption handling. Reverse Logistics is no longer a necessary evil but rather a strategic asset that can reduce costs. The Challenges in Reverse Logistics The key aspects of returns include the source of the returns and reasons for the returns. If you understand why returns occur it helps identify opportunities for improving supply chain processes and decision-making. The goal is to identify why returns are happening and work to reduce their volume. Common obstacles most companies encounter are:
Tracking goods as they travel through the returns process.
Complying with eGovernment regulations
Adjusting to increased customer pressure
For an Effective Returns Management
Think strategically about returns management - Suitable returns policies can strengthen relationships with key customers. Such policies can also improve your firm’s profitability by keeping fresh product in the marketplace and by efficiently managing the operational logistics of handling returns.
Develop Appropriate Gate keeping and Avoidance Policies - Quality control initiatives in the manufacturing and distribution processes can help avoid returns. The cost and customer dissatisfaction associated with returning product damaged in transit, is totally avoidable.
Operational Policies and Procedures – If proper policies are in place it helps in ensuring that products that need to be resold needs to be placed into the forward supply chain and product that requires refurbishment or remanufacturing needs to be identified so as to maximize value and get back the cost faster.
Effective reverse logistics management can improve a firm’s profitability, enhance customer relationships, and be an essential part of an integrated supply chain management strategy. Know more - value network and business process network