#userinterviews

there's something deeply underrated about the UX researcher. they're the ones in the room asking "but why does the user actually do that?" when everyone else is already three steps ahead into solutions. they slow things down in the best way, forcing teams to stay curious longer, to resist the temptation of assumptions, and to build only what genuinely serves real human beings. the process involves user interviews, usability testing, A/B testing, accessibility evaluations, and so much more. it's detective work wrapped in empathy and driven by business goals. Sweet Design Hub lives in this space beautifully, and if you haven't explored their research-first approach to design, you really should. the work speaks for itself.

Photo by Kelli McClintock on Unsplash

Today is Father’s Day! As a family we are going to my parents in law’s house to celebrate with a nice BBQ dinner. Recently as I did dozens of user interviews, I was inspired to create a fun session to engage the family conversation. I tried this with my dad online since my parents are in China, and it really made my dad very happy and touched. This will be more appreciated expecially when you dad’s love language is “words of affirmation”. 

Here are the questions I came up with to share at the dinner table. I would be the facilitator, and my husband & sister in law would participate in answering these questions. As a result, I hope I can record the answers and make a little video for my father in law to remember in the future. 

Pick 3 words to describe dad, and Why?

Pick one word and recall the most memorable experience that relates.

What do you respect most for dad as a person?

How has dad helped you in the past and what do you appreciate the most?

What’s the funnest thing you remember dad did?

What’s the most memorable experience you had with dad?

Is there a case you wish you did or said anything differently with dad, and now you want to try it again?

What do you wish you can do more for dad in the future? 

What’s your best wish for dad? What would you like to say to dad on this father’s day, that you normally wouldn’t say to dad?

Hour 6: We’re on our way out to conduct some user interviews! #Chaipecharcha

Our faces when our interview session was interrupted by a fellow IITian!  🐶

Project: Tracking books to schools - Malawi

Description: The first step was to better understand how books were being delivered in Malawi. We gathered various stakeholders typically involved in the distribution process, and visited communities in remote villages: Donor groups, Ministry of Education officials, warehouse staff, couriers, delivery drivers, field experts, teachers, and parents were interviewed.