#technical solutions engineer

Not a long time ago, I haven't had enough information about the Technical Solutions Engineer (TSE) role, Only thing I have was a job description from the Google applications portal.

Almost one year from there, I'm about to concrete my first year at Google Cloud as a TSE and now involved in this Solutions world I'd like to share my experience, since there are a lot of new opportunities for great talent as Solutions Engineers.

Coming from a Software Engineering background, landing as a SE was an uncertain venture, but after one year of dealing with the tasks I can tell that there are great opportunities at these roles. The Solutions Engineer has to wear many hats, it's not a static role, so one way of defining the TSE/SE role is by describing its responsibilities.

Tech Support Agent / Subject Matter Expert

Solutions Engineers are the people to go to when something is firing up, if the customer (internal or external) as some issues with a technical dependency it's our task to jump on and solve the customer's pain.

For doing it, TSE has to have a wide and solid knowledge base, so training, work on certifications and dive deep into the products we are on charge it's a proactive action we can take so when problems come we are better prepared.

Consultants

But even tough work as a Support Agent is a big part of our day-to-day work, people in Solutions Engineering can also contribute to more architectural aspects by helping the clients to leverage the most of the products and services.

By identifying areas of improvement, updating systems with new tools available, being in constant communication with client, so they can share their needs as the time passes.

Software Development (A.K.A.) Tooling

But if the TSE/SE agent has the enthusiasm for coding and developing Software, TSEs/SEs have the option to collaborate with automating procedures, troubleshooting and SWE tools they can share with peers and customers.

Many Hats, Not So Much time.

These are, for my criteria, the most relevant roles a TSE/SE has, but the reality is that there are other options depending on each company and product. Along with the prior mentioned hats, I have had the opportunity to: provide training to vendors and assist as a point of contact for external customers and SWEs ( Software Engineers), help in public forums to solve technical issues, contribute to open source tools by finding bugs and testing.

And that's what I like about this role, its versatility and in my case the change to work in a world scale team, talking with people from different parts of the globe (from Australia to Europe and AMER). The opportunity to improve my communications skills tool set.

Description:

High-impact, technical jobs for smart people. Problem-solving with a purpose. As a technical problem solver at Epic, you’ll work on software that impacts the lives of 75% of Americans and more than 255 million patients around the world. Alongside coworkers from top schools across the country, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders. Test the limits of your brain for the most innovative health systems on the planet. All the Top 20 health systems in U.S. News and World Report are Epic customers. Our community includes major systems like the Mayo Clinic, Johns Hopkins, Cleveland Clinic, and Kaiser Permanente, as well as leading academic medical centers at the University of Wisconsin, University of Michigan, University of California, University of Texas, The Ohio State University, and many more.

Work in your own office, eat delicious food, and travel the world. We don’t believe in cubicles. (Well, we believe they exist, but…) You will work in an individual office that will heighten your ability to get stuff done. For lunch, visit King’s Cross or Cassiopeia for a wide array of meal options, or go to one of our smaller, themed bistros, featuring wood-rotisserie, pan-Asian, and Latin-inspired cuisine. All meals are restaurant-quality but cost only a few dollars, and they’re prepared by a culinary team comprised of kitchen talent from restaurants around the country. And, after five years here, you’ll earn a four- week sabbatical trip anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.

Live affordably in a city known for its rising tech talent. Epic is located just outside Madison, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), fittest city in America (Fitbit), and it has the highest concentration of millennial talent in the country (Inc.).

Requirements:

Bachelor’s degree or greater

A history of academic excellence or professional success

Eligible to work in the U.S. without visa sponsorship

Relocation to the Madison, WI area (reimbursed)

Description:

High-impact, technical jobs for smart people.

Problem-solving with a purpose.

As a technical problem solver at Epic, you’ll work on software that impacts the lives of 75% of Americans and more than 255 million patients around the world. Alongside coworkers from top schools across the country, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Test the limits of your brain for the most innovative health systems on the planet. All the Top 20 health systems in U.S. News and World Report are Epic customers. Our community includes major systems like the Mayo Clinic, Johns Hopkins, Cleveland Clinic, and Kaiser Permanente, as well as leading academic medical centers at the University of Wisconsin, University of Michigan, University of California, University of Texas, The Ohio State University, and many more.

Work in your own office, eat delicious food, and travel the world. We don’t believe in cubicles. (Well, we believe they exist, but…) You will work in an individual office that will heighten your ability to get stuff done. For lunch, visit King’s Cross or Cassiopeia for a wide array of meal options, or go to one of our smaller, themed bistros, featuring wood-rotisserie, pan-Asian, and Latin-inspired cuisine. All meals are restaurant-quality but cost only a few dollars, and they’re prepared by a culinary team comprised of kitchen talent from restaurants around the country. And, after five years here, you’ll earn a four- week sabbatical trip anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.

Live affordably in a city known for its rising tech talent. Epic is located just outside Madison, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), fittest city in America (Fitbit), and it has the highest concentration of millennial talent in the country (Inc.).

Requirements:

Bachelor’s degree or greater

A history of academic excellence or professional success

Eligible to work in the U.S. without visa sponsorship

Relocation to the Madison, WI area (reimbursed)