I just started working for Chewy’s pharmacy now and we have a bunch of vets who HATE us and I’m really not sure why other than like from a small-business-losing-customers-to-big-business standpoint (we’re fixing that tho, customers can order from their vet directly on our site now so they get the profit and we fill the order as their wholesaler) but like I was wondering what it’s like dealing w us from the vet/tech side. Do you have any experience with people ordering meds through chewy or like any opinions on it? Some are literally telling our customers we sell fake medications and shit and it’s been really wild seeing the range of opinions people have
In the past at least (I have no truly recent info) the products purchased through chewy that were gotten through you guys from china were indeed fake. Some flea products, for example, were actually comprised of a large amount of urine.
If it’s not purchased through the vet hospital, who generally gets it directly from the manufacturer, we can’t guarantee the product. If the product isn’t correct, it can kill an animal. It also means if the animal suffers bad side effects, there’s no recompense and no real ability to gather information.
Clients seem to complain more about needing recheck exams when they aren’t getting the meds from the vet hospital, even though those rechecks can be vitally important to make sure the meds are working correctly.