#supervisordesktop

OMNINGAGE is a Product of ICOMMUNIX (a UK registered company).

 OMNINGAGE Connect is built for the digital age workforce which enables your contact centre staff to deliver personalized and elevating customer experiences.

 OMNINGAGE is a cloud customer engagement platform and offers products and solutions to enable smarter engagements that are Personalised, Effortless, Insightful and Consistent across all channels. OMNINGAGE is powered by Amazon and integrates with Amazon Connect and offers additional features including: ✅ Agent Connect (Agent Desktop) ✅ Supervisor Connect (Supervisor Desktop) ✅ CRM Integrations ✅ Dashboards and data visualisations ✅ Natural Language Understanding and Processing across all channels ✅ SMS and Email Routing Partner with us: Our team of experts help AWS partners to build a successful and profitable cloud-based CX practise.

  Agent Connect

Agent Desktop for Amazon Connect

Looking for a modern and intuitive desktop for Amazon connect? Meet OMNINGAGE Agent Connect for Amazon Connect!

OMNINGAGE Agent Connect is a next-generation cloud desktop for Amazon Contact Centre.

·         Modern Design and intuitive UX / UI

·         Analytics-based Dashboards and KPIs view

·         Inbound and Outbound call routing

·         CTI Controls

·         Phonebook

·         Customer Journey Visualizer

·         Customer Interaction History

·         Wrapup Application

·         CRM integration

·         WFO Integration

Boost Agent productivity and engagement with OMNINGAGE connect.

·         No license to buy or maintain => pay as you consume.

·         Serverless Architecture => No Hardware or compute resources needed

·         Free Trial => Try Supervisor Connect for free for 30 days.

Watch our product videos and demos on our youtube channel: https://bit.ly/omningage-videos

 Supervisor Connect

Supervisor Desktop for Amazon Connect

 OMNINGAGE Supervisor Connect for Amazon Connect

OMNINGAGE Supervisor Connect is a next-generation cloud desktop for Amazon Contact Centre.

·         Modern Design and intuitive UX / UI

·         Analytics-based Dashboards and KPIs view

·         Inbound and Outbound calls

·         Phonebook

·         Queue Monitoring

·         Agent Monitoring

·         Call recording search & playback

·         Wrapup Application

·         CRM integration

·         WFO Integration

Empower your contact center managers with a 360-degree view of interactions, team performance, queue statistics and customer experience . Powered by Data and Analytics.

·         No license to buy or maintain => pay as you consume.

·         Serverless Architecture => No Hardware or compute resources needed

·         Free Trial => Try Supervisor Connect for free for 30 days.

Get in Touch:

 Name:      OMNINGAGE

Website: https://omningage.cloud

Contact:   +1 888 6175 382 | +44 330 088 3940

Address:   4 Calder Court, Blackpool, FY4 2RH, United Kingdom

Email: [email protected]

Watch our product videos and demos on our youtube channel: https://bit.ly/omningage-videos

Quality output at a contact center depends on numerous factors and one of them is the supervisor. To help Cisco Contact centers have optimum productivity, NovelVox presents new Cisco Finesse Supervisor Desktop that empowers supervisors to monitor and manage team performance.