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@novelvox
CDK Global Integration | Unified Agent Desktop for Automotive Contact Centers
Integrate CDK Global with the NovelVox Unified Agent Desktop to give agents seamless access to customer, vehicle, sales, and service data in one interface. Eliminate screen switching, streamline workflows, and deliver faster, personalized customer experiences across automotive contact centers.
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Free to watch • No registration required • HD streaming
Oracle Service Cloud CTI Connector | Oracle CTI Integration by NovelVox
Oracle Service Cloud CTI Connector by NovelVox integrates Oracle CRM, Fusion, and Siebel with leading contact center platforms. Enable click-to-dial, screen pops, call controls, and real-time customer context to streamline agent workflows, boost productivity, and deliver faster, personalized customer support.
Amazon Connect Zendesk CTI Integration | Zendesk CTI Connector for Amazon Connect
Integrate Amazon Connect with Zendesk using NovelVox CTI integration. Enable click-to-dial, screen pops, unified call controls, and real-time customer context to streamline agent workflows, reduce screen switching, and deliver faster, personalized support across voice and chat channels.
Zendesk CTI Connector | Zendesk Telephony Integration by NovelVox
Zendesk CTI Connector by NovelVox integrates your phone system with Zendesk to enable click-to-dial, screen pops, call logging, and unified call controls. Boost agent productivity, reduce screen switching, and deliver faster, personalized customer support directly within the Zendesk interface.
MS Dynamics Genesys CTI Connector | Integrate Microsoft Dynamics & Genesys
Integrate Microsoft Dynamics 365 with your Genesys contact center using the MS Dynamics Genesys CTI Connector by NovelVox. Enable click-to-dial, screen pops, automated call logging, and unified telephony controls inside Dynamics to streamline agent workflows and deliver faster, personalized customer service.
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Free to watch • No registration required • HD streaming
MS Dynamics CTI Connector | Microsoft Dynamics Telephony Integration
Supercharge your Microsoft Dynamics CRM with the MS Dynamics CTI Connector by NovelVox. Enable telephony controls, click-to-dial, screen pops, and real-time customer context inside MS Dynamics to streamline agent workflows, boost productivity, and deliver personalized support across leading contact center systems.
ServiceNow Avaya CTI Connector | Integrate ServiceNow & Avaya Telephony
Connect ServiceNow with your Avaya contact center using the ServiceNow Avaya CTI Connector by NovelVox. Enable click-to-dial, screen pops, and telephony controls inside ServiceNow to streamline agent workflows, boost productivity, and deliver personalized customer support.
NV Connect Salesforce | Unified Salesforce Access in Agent Workspace
NV Connect Salesforce brings essential Salesforce CRM features directly into your agent workspace. Eliminate screen switching with auto screen pop, interaction logging, global search, and real-time customer context to boost agent efficiency and streamline contact center workflows.
Salesforce with Avaya CTI Connector | Integrate Salesforce & Avaya
Connect Salesforce with your Avaya contact center using the Salesforce with Avaya CTI Connector by NovelVox. Enable click-to-dial, screen pops, telephony controls, and unified workflows inside Salesforce to boost agent efficiency, accelerate support resolution, and deliver personalized customer experiences.
Contact Center Integrations | NovelVox Unified Agent Desktop & CTI Connectors
Explore NovelVox contact center integrations that connect telephony, CRM, ITSM, and business apps with Unified Agent Desktop and CTI connectors. Deliver real-time customer insights, streamlined agent workflows, and personalized support across platforms like Salesforce, ServiceNow, Zendesk, and more.
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Free to watch • No registration required • HD streaming
Genesys Agent Desktop | NovelVox Unified Agent Desktop
Boost agent productivity with the NovelVox Genesys Agent Desktop. Integrate telephony, CRM, and business apps into one Unified Agent Desktop to deliver real-time customer insights, streamlined workflows, and faster personalized support for your Genesys contact center.
Contact Center Integrations | NovelVox Unified Solutions
Explore NovelVox contact center integrations that connect telephony with CRM, ITSM, and business apps. Deliver real-time customer context, unified agent experiences, and streamlined workflows across platforms like Salesforce, ServiceNow, Zendesk, BMC, and more.
Cisco Finesse Agent Desktop | NovelVox Unified Agent Desktop
Enhance your Cisco contact center with the NovelVox Cisco Finesse Agent Desktop. Combine telephony, CRM, and third-party apps in one unified interface to boost agent productivity, deliver real-time customer context, and streamline workflows for faster, personalized support.
BMC Software Integration with NovelVox Unified Agent Desktop
Integrate BMC software seamlessly with the NovelVox Unified Agent Desktop to deliver unified view, real-time customer context, and faster resolutions. Boost agent productivity and streamline workflows across leading contact center platforms.
Epic Integration Services for Healthcare Contact Center
NovelVox’s EPIC CTI Connector delivers powerful Epic Integration Services by embedding telephony, screen pops, call controls, and real-time patient context inside Epic. Streamline workflows, reduce handle time, and enhance patient support with seamless CTI integration for healthcare contact centers.
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Free to watch • No registration required • HD streaming
Unified Agent Desktops | NovelVox Contact Center Solutions
Discover NovelVox’s Unified Agent Desktops — a unified interface that integrates telephony, CRM and third-party apps for contact centers. Streamline agent workflows, enable real-time customer insights and deliver faster, personalized support across channels.
ServiceNow CTI Integration for Contact Centers | Benefits & Key Features - Novelvox
Discover how ServiceNow CTI integration enhances contact center performance by connecting ServiceNow with Cisco, Avaya, Genesys, Amazon Connect, and more. Enable screen pops, click-to-dial, unified call controls, and smarter workflows to boost agent productivity and improve customer experiences.