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Service Quality (SERVQUAL Model) is a powerful and globally recognized framework used to measure and improve service performance by identifying the gap between what customers expect and what they actually experience. Developed by Parasuraman, Zeithaml, and Berry, the SERVQUAL model evaluates service quality across five key dimensions — Tangibility, Reliability, Responsiveness, Assurance, and Empathy. It helps organizations understand customer needs, improve service delivery, boost satisfaction, and build long-term customer loyalty.
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EAST GREENVILLE, PA — AT&T customers were surprised to learn there was a network outage affecting most of the company's subscribers this
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Managed Services are tasks handled by us (Rapidflow Inc.), frequently in the context of business information technology services. The managed services model is a way to offload general tasks to an expert in order to reduce costs, improve service quality, or free internal teams to do work that’s specific to their business.
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Did you know? A whopping 35% of telecom service disruptions are a direct result of subpar testing processes.
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