I spent 10 years working in healthcare, finishing only because of COVID and being recently made a single parent to a baby and toddler. I got frustrated constantly because of having a high standard of what people deserved and being focused - as all healthcare staff should be - on delivering person centred care, and it so often being impossible.
I've just watched the RTÉ programme on 2 nursing homes and I'm disgusted. Some of the handling practices allowed are disgusting, not to mention running out of continence care?! That's disgusting!
But it isn't new.
Whilst still working, I'd seen panorama documentaries on care homes in England and the treatment of residents, and discussed these with colleagues. We were all appalled at what we saw. But the truth is, that happened around us.
In the UK, our regulators are the CQC - Care Quality Commission. I reported the manager of the second home I worked at for poor moving and handling after he dragged a resident - known to have challenging behaviour due to mental health issues and to have poor mobility due to MS - by her ankles to move her out of the way of where she'd lowered herself to the floor. I'd left to get a hoist, sling and slide sheet (the sheet would have allowed us to move her from where she was to then safely hoist her). When I got back, it was to him just finishing up dragging her and setting down her feet. 3 other staff members were standing around and laughing. Myself and another staff member hoisted the lady into a wheelchair and provided her with the care she required. The following day, I reported the manager. Two weeks later, when the reporting had trickled down to him, he called me into his office and sacked me on the spot for "poor moving and handling" wherein I had apparently hoisted someone without a second pair of hands available. This was bullshit and clearly because I'd been a whistleblower.
I worked in a few homes following this, including one where I was the Supervisor - our version of deputy manager.
I tried my hardest to overhaul wherever I worked. Bettering care plans, changing routines, insisting on not watching the clock and instead leading off what the people we cared for wanted and needed. The higher ups always hated me, but the staff I worked with absolutely loved me so I think that shows that I was doing a good job for the staff and residents, but not making enough money or time management for those watching the bank balance and time sheets! I went to coroners court at 7 months pregnant to defend one home, and then was given a parting of ways settlement whilst on maternity leave because I had contacted CQC and Unison about treatment of me and residents.
I love healthcare, I miss it terribly, but it's horribly corrupted and most care homes neglect their residents. Most of the time the neglect isn't intentional, it's because the staff physically cannot do what is needed. Sometimes, though, it is intentional and it's absolutely disgusting.














