#rsupport

On March 2, Rsupport, a company specializing in non-face-to-face and remote solutions, announced that it has deployed a cloud-based "online customer service system" for NTT DoCoMo, Japan's largest mobile operator, making it the first telecommunications company in Japan to offer online customer service.

Rsuport has added new features to RemoteVS, such as Co-Browsing technology, two-way screen sharing, and agent avatar profiles, to maximize customer-agent interaction. The online contact service allows Japanese mobile phone users to easily and conveniently access a wide range of products and services at a time and place of their choice without having to visit a physical store.

With the deployment of NTT Docomo's online customer service system, Rsuport plans to actively expand its presence in domestic telecommunications companies and related markets.