https://returnpolicyhub.com

©️Autumn Bear

I visited your 473 Clairton Blvd, Pittsburgh, PA store today and I am utterly appalled at the service and policies of your business. I had bought 2 laptops for my children’s birthdays. After all was said and done we spent a little under 1000$ with the bundle discount. One item bought that day was a router we had picked up thinking our current one was not strong enough to handle the electronics already in the home and the the new laptops. After the party and the laptops were set up I found that the new router was unnecessary and went to return it unopened with the receipt in hand. Service desk made me aware of the “15 day” return policy was up but would make an exception for store credit. Store credit is unacceptable with a brand new item and a receipt. How are customers supposed to buy gifts ahead of time for others and stay within these guide lines? I spoke with a manager who rudely reminded me that I am out of my 15 days and I am “lucky” to get the store credit. The worst part of this is not only other purchases but just this year I spent 4000$ on a new 3d tv, blu ray surround sound theater system and a few others items in feb. Then again in April my computer crashed and I spent 500$ more on a new desktop tower from this same store. I guess good customer service is dead now a days or at least in your return department. Every one is more than happy to help sale you everything in the store but God forbid you would need to return it. In my world it only takes one poorly handle experience to change an outlook on a company. Competition for electronics are fierce and I have no problem taking my business elsewhere and making sure everyone I know is aware of this absurd return policy. *smh* bad move best buy and terrible service to go with it.