#receptionist problems

Spa front desk. Guest came in and got a facial and massage using a voucher that covered everything but gratuity, asked to pay the gratuity in cash, and when my coworker gave her envelopes she wrote the techs’ names on them, fumbled around, sealed them, and handed them back empty.

Jesus, lady, just fucking say you don’t want to tip! Yeah you’ll look cheap but at least we’ll forget about you after a day. Now your dickhead legacy will live on, and YES I put a note in your profile about it.

I’m so sick of being told ‘this is bad service’ every time a fucking customer pulls some unrealistic expectation out of their ass and expects me to bend over backwards and break policies and rules for them and accommodate their irresponsible ass. 

Do not let your children run around my waiting room.

Again: Do not let your children run around my waiting room.

This is a doctor’s office, just for pets.  And if one of those pets gets jumpy about your little hooligan racing about and jumping all over my chairs, something may happen.  That something may be that your rugrat gets bitten.  I can’t guarantee that sick animals who are already under a lot of stress won’t lash out when put under yet more stress of handling small idiots who can’t act in public and an adult who can’t manage them.

One of my jobs is as a receptionist for a tax preparer. Today I answered a call that went like this:

Me: Good afternoon, [Tax place].

Guy: Who is this?

Me: [Tax place].

Guy: I just missed a call from this number. Do you know what that call was regarding?

Me, thinking about how I don’t even know who this guy is yet: I didn’t make the call, so I’m not sure, but again, this is [Tax place]. Are you a client with us? We may have dialed the wr—

Guy, angry: No, which means it was probably a solicitation call.

Me, aware that that is absolutely not a thing we do: Okay haha have a nice day.