#pixout

Grab as much as you want with a Pixout ArtNet DMX Recorder! ⚡ The planet Earth seems to be on hold now, and we all are waiting patiently until we are allowed to enjoy the beauty of the world outside. Still, we can plan in advance. If you were looking for an ArtNet DMX Recorder for a while, please pause here.

Take a closer look at the Pixout Recorder:

➊ Can be used outdoors for different kind of architectural lighting, outdoor installations, art-objects, hotel lightning and what not

➋ Outdoor friendly and waterproof – IP68

➌ Standalone device which can be controlled and triggered remotely by the timer or lots of other options

➍ Web-based User/Admin software

Last but not least, we have a great, heart-melting, super-friendly, Covid-19-proof customer support.

Have you ever worked in customer support? If yes, we at Pixout bet you have sometimes felt like a scientist or engineer controlling a Mars rover, because you have to identify a problem, which might be a 100 thousand kilometers far from you with a little clue what’s happened.

Well, technologies have made our communication easier. We can reach out to our customers via messengers or emails. Sometimes we can even use Team Viewer, which is of a great help! Yet, it still feels like sending a short signal to the Mars rover, trying to understand what’s going on customer side.

If the customer has an issue and we at Pixout have exactly the same device to replicate the issue, and a lot of experience, it is still quite challenging to: - understand why customer’s device doesn’t work; - understand why customer’s software doesn’t work; - unbrick customer’s device; - understand why short circuit has happened and why device stopped working; - to repair a sophisticated chandelier in Texas at 5 AM.

How do you do all this with a minimum steps and with maximum result? You have to manage everything in “Martian style”, keeping the communication with customer short and concise while “deciphering” the problem on your side and coming up with the best solutions for your customer problem.