I'm having an issue with my pledge on pateron, I've updated my info it's still all correct from before, payment still won't go through. Is there anything else I can do?
It’s Patreon’s fault because they changed where they process their payments recently and apparently some banks think it’s a fraudulent charge or something. You’ll need to get in touch with your bank I think and tell them it’s a legit expenditure.Â
A lot of people have had issues with it and it’s infuriating because it’s costing artists like me a chunk of money, and it’s causing a bunch of work for lovely people like you who support us. I’m SO sorry this is happening, and it’s INFURIATING. Thank you for your support and your patience!! It’s nothing to do with you or me, and it’s all Patreon’s fault!Â
In a recent email I had from them, they list the following advice:
If your patrons are having any trouble, here’s what they can do:
If their bank suspects that the Patreon payment is fraudulent, a patron can call up their bank to confirm the payment is theirs and genuine.
If their payment failed, they can follow these steps or switch to adifferent payment method.
If they are seeing an international processing fee, they can switch their pledge to a different bank that doesn’t charge for international payments.
They can reach out to the Patreon support team to get account specific help.
Once again, I’m so sorry, and thank you for your persistence (and patronage)!!!
