Top 10 Managed IT Service Providers in Chicago USA
Partnering with a robust Managed IT Service Provider (MSP) is essential to ensure business continuity, security, and technological agility. Chicago, being a major business hub, hosts both global giants and regional specialists in the managed services space. Below is a curated list of 10 leading managed IT service providers in Chicago or operating there that serve organizations across the industriesâalong with summaries of their service offerings and differentiators.
1. Netrix Global
Netrix Global is an engineering-led IT consulting and managed services firm.Â
Key Services & Strengths
IT strategy & architecture, cloud migration and optimization
Cybersecurity and managed security (e.g. Microsoft Managed XDR)â
Infrastructure, network, and collaboration services
Operates a Chicago data center offering colocation, backup, disaster recovery services, Cloud and Colocation
Strong recognition in security: named âTop Managed Security Service Provider (MSSP) of the Yearâ in 2023 Globee Awards Netrix Global
Netrix is a good option for organizations seeking a balance between local presence (in Chicago) and global capabilities in security and cloud services.
2. IBM
IBM is a global IT powerhouse offering a wide range of managed and outsourcing services, particularly for large enterprises.
Key Services & Strengths
Managed infrastructure and operations (servers, storage, network)
Hybrid cloud and multi-cloud management
AI and automation-driven operations (AIOps)
Security operations, threat management, identity & access
Global scale, deep vertical expertise, and enterprise-grade SLAs
IBMâs strength lies in supporting very large, distributed or regulated enterprises with complex IT stacks.
3. Accenture
Accenture is a global consulting and technology services firm known for handling large transformation initiatives.
Key Services & Strengths
Managed IT and operations services at scale
Cloud transformation and migration
Security, risk management, and compliance
Integration of strategy, consulting, and execution in one umbrella
Broad industry reach and ability to support global enterprises
If your organization is pursuing ambitious digital transformation and has significant IT complexity, Accentureâs breadth and depth can be a good match.
4. Tata Consultancy Services (TCS)
TCS is a major global IT services and consulting company, with strong managed services capabilities.
Key Services & Strengths
Cloud and infrastructure management
Cybersecurity and identity services
Digital workplace, endpoint management, enterprise application management
Vertical specialization (banking, telecom, manufacturing, etc.)
Global delivery model, flexible deployment
TCS is often suited for enterprises wanting continuity across multiple geographies or looking to leverage offshore/onshore cost models.
5. EMPIST
EMPIST is more of a regional player (based in Chicago) with a full spectrum of managed IT, cloud, and digital services.Â
Key Services & Strengths
24/7 managed services and support for networks, servers, endpoints
Security and patch management via their Support+ Security Suite & Patch Management offering
Cloud solutions, including Microsoft 365 managed and migration services
Digital services: web development, application development, hosting, etc.
Strong local reputation in legal sector â supporting 30+ Chicago law firms with managed services, cloud, security, and more
EMPIST is ideal for mid-market and local organizations that want a managed services vendor with local responsiveness and broader digital capabilities.
6. HCLTech
HCLTech is a global IT services conglomerate offering managed services across infrastructure, applications, and engineering.Â
Key Services & Strengths
Infrastructure management (servers, network, storage)
Application operations, support, and modernization
Workplace services (end-user computing, device management)
Automation, AI-driven operations, and next-gen architectures
Global scale and presence, ability to support large enterprise transformations
HCLTech is well suited for large organizations with distributed operations that need unified, scalable managed IT support.
7. Framework IT
Framework IT is more of a boutique/regional MSP (with significant presence in Chicago) focused especially on small to mid-size firms.Â
Key Services & Strengths
Fully managed IT support, help desk, and on-site support Framework IT
Cybersecurity built into every plan (endpoint protection, vulnerability scanning, monitoring)
Virtual CIO engagement (strategic planning, budgeting, KPIs)
Transparent, flat-rate pricing with no surprise costsÂ
Framework IT is a strong contender for local firms (10â200 employees) in Chicago who want reliable, proactive IT support without the complexity of dealing with large global providers.
8. Capgemini
Capgemini offers extensive managed services, particularly in infrastructure, cloud, and application domains.
Key Services & Strengths
Cloud operations, infrastructure, and platform services
Enterprise application management (SAP, Oracle, etc.)
Security, compliance, and risk management
Global presence and ability to deliver for large-scale digital transformation programs
Capgemini tends to best serve larger organizations or those undergoing heavy modernization across multiple technology layers.
9. Jamtech Technologies
Jamtech Technologies is less well known on the national stage (compared to giants above), but can be included for completeness; depending on your research you may need to validate their managed IT offerings in Chicago.
Key Services & Direction
Likely offerings include IT support, network management, and systems integration â typical of technology consultancies
May provide localized managed services, device and infrastructure support, consulting
Because public information is limited, one should engage with them to confirm their capabilities, responsiveness, scale, and service quality
For organizations seeking more boutique or niche managed providers, Jamtech might warrant direct evaluation.
10. Zazz
Zazz is a managed IT and software services firm with a strong presence in Chicago.Â
Key Services & Strengths
24/7 IT infrastructure monitoring and managementÂ
Enterprise-grade security, compliance (ISO, SOC 2)Â
Co-managed IT models (working alongside internal IT)Â
Endpoint management, cloud services, help desk, DevSecOps
Transparent pricing and local responsiveness in the Chicago region
Zazz is often recommended for mid- to large-size organizations in Chicago seeking a technically solid local MSP with compliance and security strengths.
