I'm nearly done with Part I of The Last Jedi, and I'm still impressed with how human the First Order characters are portrayed in these books. I found myself a few times genuinely rooting for Canady—being frustrated at Hux with him and feeling triumphant when he decided to commit insubordination. Because Canady's portrayal so far is that of a man who is frustrated at his boss for needlessly endangering his men's lives. I think we all can appreciate feeling like we know better than our bosses. Also, when he finally started ignoring Hux's orders, he does it with the line, "He had a ship to save." He is focused on saving lives.
But then I remember he's in the First Order, and I get brought back down to reality. Making the First Order characters was a phenomenal choice, I think, since it reminds us of the banality of evil. Not everyone part of an evil regime is a mustache-twirling villain tying children to railroad tracks. Some of them joined the military as a job and then stuck with their loyalties even after the formation of the New Republic.
Also, Hux's hatred of Canady is really well-done. Like, he tells himself it's because Canady is inefficient, but before he gets around to that his first thought is of how Canady served with Hux's father in the Imperial military. And, while Canady survived that service, Hux's father didn't.
