BaristaLyfe
Some of the most consistent feedback I get at Starbucks is about how customer service is not my strong point. At first, I didn’t see it, but then these things happened:
Customer: I’d like an old fashioned doughnut.
Me: We’re out of old fashioned doughnuts today. Would you like a chocolate one?
Customer: Really? I don’t like the chocolate ones. I came all the way to this location because I wanted a doughnut.
Me: Isn’t there a doughnut shop across the street?
Customer: Yes.
Me: Okay.
Customer: Are your scones fresh today?
Me: We just put them out today.
Customer: Well sometimes, they are as hard as bricks.
Me: I don’t really have any control over that.
Customer: *stalks off*
Me: Hey! When did you get here?
Coworker: Just in time to hear you say, ‘I know your drink better than I know you,’ to that customer.
Me: I’ll get your tea started after I take your money.
Regular: You sound like my ex-wife.
Me: That’s a weird thing to say to your barista.
Regular: Too early for jokes?
Me: I don’t know if it’s ever the right time to compare me to your ex-wife.
Regular: *incomprehensible mutterings*
Customer: I’d like a grande chi...chi…
Me: *waits*
Customer: I’d like to try that limited edition medium roast.
Me: which one?
Customer: The ch…
Me: ...chiapas?
Customer: yes.
Me: Yeah, I knew right away. I wanted to see what you’d come up with.
Customer: That’s mean.
Me: Yep.
Sooo yep, I’m slowly coming to accept that my customer service game could use some work.Â
