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IT support has been offering this advice since the dawn of the computer. Considering the complex inner workings of today’s technology, it may seem hard to believe that such a simple step could actually fix the problem—and for those of us who don’t fall under the classification of tech wizard, being prompted to restart may make us feel that our concerns are being dismissed or brushed off by IT support.

The Service Coordinator is all about making sure the technicians spend their time helping clients instead of trying to keep up with the constant influx of new tickets coming in through phone or email. This role is critical in standardizing our service process to set tickets up for success the minute they are created.

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