#issue-tracking

How to: Free issue reporting software? #programming #computers #dev

Free issue reporting software?

I’d like users to be able to go to a website to report bugs and feature requests for my software without logging in.

Nice to haves: a report listing the status of issues. an API so users can report issues within the application.

I’m currently using Basecamp and a Google Doc form to meet the above requirements. Maybe Basecamp can already do this and I don’t know how?

How to: Sort GitHub issues by priority (or by labels) #dev #fix #answer

Sort GitHub issues by priority (or by labels)

I maintain projects with hundreds/thousands of issues, and find it impossible to switch to GitHub, because GitHub’s issue tracking does not allow sorting.

As a workaround, I use custom labels to set an issue as Critical/High/Medium/Low (priority), and Bug/Enhancement/Task (type).

But in the issues list, I can’t order by anything.

I have contacted…

Resolved: What is a good open source issue tracking system for non-developers? #solution #dev #development

What is a good open source issue tracking system for non-developers?

I’ve used TRAC for tracking bugs/issues for software development but it seems a bit complex for a typical desktop user. Is there anything better (open source) that would be simpler to use (than TRAC), aimed more at end users(not developers), and perhaps walk them through common scenarios?

Answer [by Chris Jester-Young]: What is…

How-to: How do I backup my TRAC instalations? #dev #solution #computers

How do I backup my TRAC instalations?

We use separate TRAC instances as our ticket system for many projects and need to have them moved off site several times a day for disaster recovery. What is the best way to make this happen? Is there something similar to svnsync for subversion?

Answer [by Karsten]: How do I backup my TRAC instalations?

If you are using sqlite as backend (default setting),…

How-to: What are some good web based trouble ticket systems? #dev #solution #it

What are some good web based trouble ticket systems?

I’m looking for a trouble ticket system so that I can track issues for various customers. I used one before at my previous employer but it wasn’t anything too great. I’m wondering which ones you would recommend and what other features that I might want to look at to make my job easier. It must posses the following.

Web based

Handle multiple…

How-to: What are some good web based trouble ticket systems? #solution #development #answer

What are some good web based trouble ticket systems?

I’m looking for a trouble ticket system so that I can track issues for various customers. I used one before at my previous employer but it wasn’t anything too great. I’m wondering which ones you would recommend and what other features that I might want to look at to make my job easier. It must posses the following.

Web based

Handle multiple…

How to: What's a good Open Source or free ticket tracking system? #development #fix #answer

What’s a good Open Source or free ticket tracking system?

I’m looking for a good free or Open Source ticket tracking system that can be used to help manage support tasks and clients in a computer repair style situation.

Ideally, this software would be something like Zen Desk or the like.

What ticket tracking systems do you use? What tips would you have on selecting such a system?

Answer [by pjz]…

How to: What's a good Open Source or free ticket tracking system? #programming #computers #it

What’s a good Open Source or free ticket tracking system?

I’m looking for a good free or Open Source ticket tracking system that can be used to help manage support tasks and clients in a computer repair style situation.

Ideally, this software would be something like Zen Desk or the like.

What ticket tracking systems do you use? What tips would you have on selecting such a system?

Answer [by pjz]…