#ip pbx software

A multi tenant IP PBX software solution has several utilities in different industries. The Fintech industry is one of the verticals that leverage multiple advantages by using an IP PBX solution. Banks are major users of this software. The stated solution has a crucial role in this industry, especially, for banks in any country. We will explore in detail how a multi tenant IP PBX solution benefits a bank and what role it plays in effective banking operations.  

What is a multi tenant IP PBX solution?  

An IP PBX system is a private exchange network of telephony lines, which uses an IP based model to carry out calls. It can make calls to DID numbers or even to PSTN numbers. Likewise, it can receive calls from SIP or traditional phone users. In fact, the caller would never realize that the bank uses an IP PBX solution to answer calls.  

As banks would have multiple branches and not just a single location, it has to use a multi tenant PBX solution.  

Role of a multi tenant IP PBX software solution in banks:-

Efficient management of communication resources  

The multi tenant PBX software creates an interconnected network of a telephony system for banks. All banks will have an equal or predefined set of communication and collaboration features provided by the stated solution. Moreover, all bank branches will be connected with each other with a central system created by the PBX system with a tenant model. This will provide a reliable, manageable, traceable, and secure private network of communication for banks. It will also log all conversations to make it a more manageable communication network. Furthermore, the system will be owned by the bank, which makes it more manageable. 

Promote sales and marketing campaigns  

The multi tenant PBX software provides rich information about customers and their preferences. This information can be used to design marketing and sales campaigns that can target the right customers to increase conversion and returns. 

Provide remote banking services and telebanking solutions  

The system not only empowers banking communication but also launches a feature rich solution for communication with customers. A bank can handle multiple calls from customers in parallel. It can also provide excellent features to engage banking customers until they can reach a banking executive such as call queue, music on hold, interactive voice response system, etc. It also makes it more manageable for banking staff to handle queries such as using a call transfer feature would make it easier for banking staff to transfer calls to another banking executive that can better handle a query.  

This IP PBX system ensures that customers can receive a majority of banking services over phone calls such as retrieving account details, verifying accounts, requesting a credit card, etc. This enables telebanking solutions to provide remote services and delight customers.  

Ensure fair usage of communication resources  

The multi tenant PBX solution will keep track of all incoming and outgoing calls. It will generate call detail reports (CDR) along with other performance reports. Moreover, it will record all calls for quality assurance. The banking staff will be aware of these facts and thus, likely to use communication resources for productive discussions and conversations only.  

Concluding notes:- 

Dialer for Collection Agencies-For Collection Agencies | Haloocom