#interactive intelligence

¿Cómo atender las necesidades tecnológicas de los nativos digitales?

[influencers author=”Donald Brown” img=”https://media.licdn.com/mpr/mpr/shrinknp_400_400/p/3/000/23d/29c/1623d73.jpg” linkedin=”https://www.linkedin.com/in/donald-brown-04692b54/es”%5DCEO de Interactive Intelligence[/influencers]

Actualmente, las empresas viven el ascenso de la generación de los nativos digitales, quienes comienzan a tener un impacto en la toma de decisiones de las…

One of our preferred solution partners, Interactive Intelligence was recently mentioned as a leader in the updated Gartner Magic Quadrant report for Contact Centers.

Gen Con 2016: The Way Down Wanderers to Headline Georgia St. Tapping Party #gencon

Save the date for the kick-off of the best Gen Con yet at the Georgia Street festivities on Wednesday, August 3 at 6 pm with Sun King Brewing! The Official Gen Con 2016 beer, 20-Sided Rye, will tap live that evening with more entertainment to be announced soon. To attend the Tapping Party, you must be over 21 years of age. Live music will begin at 6 pm with the headliner, The Way Down Wanderers,…

The Uber Era: Using Innovative Cloud Solutions to Avoid Disruption

Staying relevant in a disruptive environment is top of mind for businesses today. To succeed, businesses must start evaluating innovative new cloud approaches, says Interactive Intelligence. By Andre le Roux, Africa region MD for Interactive Intelligence

The advent of the ‘Uber era’ has traditional businesses running scared. While business disruption isn’t new, the world is now seeing a perfect…

Inteligencia artificial al servicio de la atención al cliente

Lima, 25 de abril de 2016.- Cada vez más organizaciones se dan cuenta de la necesidad de optimizar su atención a cliente y subir este servicio a lista de factores que representan ventaja competitiva.

Sabiendo esto, un importante número de empresas han recurrido al uso de inteligencia artificial y realidad virtual.

En este sentido, Felipe Schwartzmann, directivo de Interactive Intelligence, afirma…

Interactive Intelligence fortalece su Global Partner Program

Las novedades incluyen nuevos programas para integradores de sistemas y de compañías de telecomunicaciones y operadores, y un programa de canales actualizado; todos ellos integrados para darles a los socios nuevas oportunidades de obtener ingresos -sobre todo, dentro del mercado de la nube- al tiempo que facilitan hacer negocios con Interactive Intelligence. “Al ampliar nuestra oferta de…

Interactive Intelligence wins Zimbabwe service excellence award

Interactive Intelligence has been named the winner of one of the excellence awards at the fourth annual Contact Centre Association of Zimbabwe (CCAZ) Service Excellence Awards.

Interactive Intelligence won the top award in the Best CRM and Call Centre Vendor Supplier category. CCAZ, noting that the awards were presented to recognize, promote and reward excellence, presented the awards during a…