On July 1, 2017, a service was launched that could revolutionize the lives of the Portuguese: the Online Complaints Book. The classic complaints book, which can be found in any establishment, is now available on the internet.
The project was developed by Linkare, where I was responsible for the design of the interfaces and user experience. It was quite challenging for me and for the whole team given the level of importance and demand of the project, but as is usual at Linkare, the project came to a successful conclusion and on our part it has everything to be a success.
Now returning to the said revolution, say that the idea of being able to claim a service from the comfort of home, is not appealing ?! In addition to making it easier to follow the process of a complaint (or a request for information, which is also possible). I imagine that service providers may be unhappy with this, but this way they can take advantage of the possible criticism to improve the services provided to their customers.
