This is a students union appreciation post!
I'm in an ongoing dispute with my uni over the one changing places toilet being broken leaving me without a loo on campus. So far I've had lots of useless "we're looking into the situation" type responses and no concrete "We understand the problem and we're going to do X to resolve it"
The disability support office have done all they can... but the union can do more!
Because they aren't part of the uni they can raise more of a stink about it and hopefully get some proper responses. It's totally confidential as well. And if the uni continues being useless and not fixing the issue, the union can support me navigating the long and complex formal complaints procedure (hopefully it won't come to this, but if it does, they've got my back)
They can offer loads of advice about pretty much any aspect of uni life. Student finance issues? Need to repeat a year? Discrimination? The union is there to support you and provide impartial advice!
TLDR; your students union is a great place for advice and support and aren't a part of the uni so have more power and it's confidential











