#humley

Sneak Peek! A demo of iViewHelp Powered by Watson

iView Help version 1.0, released this week by Humley and designed for a major European Mobile Network Operator, revolutionizes the consumer journey, dynamically responding to the user based on Big Data, offering actionable results, and leveraging Watson's natural language interaction, which allows users to talk in laymen's terms when requiring expert assistance yet avoids Customer Service calls.

IBM’s Watson is the first open cognitive computing technology platform and represents a new era in computing where systems understand the world in the way that humans do, and continuously learns, gaining in value and knowledge over time, from previous interactions. With the help of Watson, Humley harnesses the power of cognitive computing to transform its products which are already available to its many mobile partners worldwide.

December 2015

Humley, the contextual engagement leaders and a subsidiary of the Infomedia Group, has reached an agreement to implement iView for ALCATEL ONETOUCH's flagship IDOL 3 phones. The solution will be initially deployed as a trial companion to enrich the home screen experience, extend user engagement and boost brand loyalty.

“The award-winning ALCATEL ONETOUCH flagship phones and iView’s powerful capacity to personalise create a winning combination,” said Michael Tomlins, group CEO of Infomedia and Humley.  “With features that appeal to the smart consumer, the IDOL 3 elevates the user experience, and the contextual intelligence of our product will engage the user to discover the best journey that ALCATEL ONETOUCH handsets can offer."

“ALCATEL ONETOUCH is pleased to pilot an innovative product which will improve the user journey, with personalised care and content discovery at the center of our focus for this exciting project” According to Joseph Timms, Technology Project Manager at ALCATEL ONETOUCH Europe. “iView’s flexible technology and customisable solutions were key factors in the process."

December 2015

iView, the contextual engagement platform for mobile, rolled out this week to select Sony Xperia devices across Germany and the United Kingdom in the first phase of cooperation between Humley and Sony, powering the “Discover Xperia” home screen widget being made available to upgrade the experience for hundreds of thousands of Z2, Z3, and Z5 users. 

iView will enable contextually relevant campaigns to be delivered to Sony’s customers and enhance their on-device experience, centred around the discovery and delivery of relevant personalised mobile experiences - ranging from Sony’s branded apps to Europe’s most popular services and games.

“Sony recognises the importance of context and Big Data in optimising the user experience, and iView’s technology complements our strategy to find new ways to elevate and engage our consumers” according to Johan Borjesson, Senior Business Development Manager at Sony Mobile. “Our team is excited to leverage the potential that Humley has built in the iView technology.“

In addition to its growing list of OEM clients, Humley’s product suite delivers increased value to global Media Publishers and Tier-1 Mobile Operators, and is currently being used by over 3 million unique users around the world. As of early Q4, iView’s expanded platform includes the release of its Real Time Analytics module, the introduction of the SmartSearch toolbar, and updates to the platform’s SDK’s and API’s.