#gotoconnect

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Over the years, technology has revolutionized the world in many ways, starting from the way we live and we communicate. Today, many users book their travel and entertainment tickets online, automating their banking process. Throughout their online journey, most of the customers feel comfortable reaching their customer service team without stepping outside of their home using their smartphones. Considering such practices, every call you receive for your business is more important and recording such customer calls plays an essential role for any type of organization. Without call recording technology, it is difficult to monitor your employees or manage your leads. To improve customer service, many businesses are now using IVR technology.