#googleexpress

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Google Express is a shopping service that offers customers fast home delivery from existing stores and warehouses, through Google’s website or the Google Express app on Android or iOS devices. Customers can purchase products from their favorite retailers from one place.  Customers can also place orders in the form of voice orders through Google’s interactive speaker, the Google Assistant.

This article explains how a customer can purchase from multiple vendors using Google Express. The target audience for this article are potential vendors who want to showcase their items on Google Express and improve their sales. Readers may be familiar with online shopping experience and the method in which payments work.

Source: Google

How the Process Works

Google Express allows online shoppers to see and purchase products from the vendor’s store or warehouse) via the Google Express mobile or desktop app. The app contains the company’s logo, including the most up-to-date pricing and availability information of their listed products.

The Google Express order process works as follows:

Order Placement: A Google Express customer places an order from a wide range of products on the mobile or desktop app. Customer can add multiple products to the cart from multiple vendors, using Paypal or Credit Card. The customer can also re-order products using the Quick Reorder feature.

Shipping Method: The Google Express representative receives a notification on their mobile device when a new order is ready for fulfillment. The representative then picks the various products from the shelves of the store or warehouse.

Packaging: The Google Express representative pays for the selected items and prepares them for packaging with a Google Express shipping label. Depending on customer’s order fulfillment model, selected items are paid at the point of sale in (stores) or via the Google Orders API integration (warehouses).

Pickup and Delivery: A courier or carrier receives a notification that a package is ready for pickup. The package is collected from the store or warehouse and delivered to the customer.

Google Express is funded partly through commissions on retailers' sales. As a Google Express retailer, Google will send the vendor a commission invoice on a monthly basis. To learn more about commission rates, vendors may complete the Google Express interest form.

Delivery

Orders must be packaged, labeled, staged and delivered to customers using Google Express designated supplies and equipment in a timely manner.

Google Express works with various delivery services to ensure same-day, overnight, or two-day delivery, once orders are processed. Google Express members receive free delivery on eligible orders.

Benefits

Getting Discovered on Google Express: Vendors can showcase their wide range of  products, including store information to Google Express customers. They can set pricing on products which may be different from in-store purchases. In most cases, customers will be able to get in-store discounts and promotions on Google Express.

Great User Experience: Google guides customers through online or app checkout in as little as two clicks. This eases the shopping experience and makes it user-friendly and seamless.

Promoting Customer Loyalty: Vendors can let customers know that they can get items quickly and directly from their store or warehouse, without any shipping delays.

Conclusion

Google Express is a convenient method of online shopping experience for customers who wish to purchase products from the comfort of their home. For a vendor it is an easy path to improving their sales due to Google’s reach and popularity among millions of users. Vendors have the choice to customize shipping rates and have Google handle customer service, shipping and order fulfilment. Vendors can also offer promotions and discounts on their range of products.

Works Cited