#fuzzworks

Who: Fuzzworks Fursuits/Darby Deer

Where: Facebook. You can view there very packed trello here: https://trello.com/b/c0ua8utY/fursuits

What: a pair of fursuit feet

When: First payment was September 30th, 2016 and I am still experiencing issues to this day.

Explanation: I ordered a pair of feet from Fuzzworks. Its been damn near impossible to get a hold of them. They also jam pack their schedule and do a lot of trades with others and constantly travel to cons. After poking Darby a few times I made a beware on Facebook, which turned into a storm of white knights and Darby asking me to remove the post. I did, hoping I would finally get some process on my feet and nothing.

I then asked Darby to make the feet for Furnal Equinox and then I can just pick them up there from her to make things easier on her part. I also ordered a Bandana from her, which she never shipped and I had to pick up from FE as well. I’m still currently waiting on a refund and it’s been over 2 weeks since she said she would refund me. Fuzzworks has a history of bad customer service and not giving their clients updates. People were telling me its normal to wait almost a year for products from them or no communication. Do not commission these people. They are constantly asking for trades too, which they don’t even have time to do with how stacked they are with commissions. They also made a post once they offered the refund that I “canceled” my slot.

Proof: here you will find my conversation, transactions from paypal, and posts from others regarding Fuzzworks >>> https://imgur.com/a/0Fces

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This is 0% surprising, tbh. Blix has always been awful with customer service and I think it’s rubbing off on Darby.

Maker: Fuzzworks (Erin Capps/Darby Deer, Chris Patterson/Blix Fox)

Item: 3.5ft long Tail

Initial Contact: August 27th, 2015

Item Received: March 2nd, 2016

Pros: Talking with Erin was nice and the tail was done within a nice timeframe. It is also very high quality and gorgeous. (I seriously do love the craftsmanship, hence why this is all so awful)

Cons: Tail is a whole foot shorter than what I was quoted and working with Chris is just a huge headache.

TL DR:

I ordered a 3.5ft tail. Received 2.5ft tail. Was never told it was going to be adjusted so it wouldn’t touch the floor. Instead I was told that it had SHRUNK a whole foot from pattern to sewing. I was only told they changed it after I had filed a dispute despite waiting almost a whole month for a response. Then drama stuff with Blix.

All proof:

Let’s start from the beginning.

Back in August I was scrolling through FB and found a post about open tail commissions. I was in the middle of having a head done for a new character so I figured I’d get a matching tail.

I posted on Erin Capps listing asking for a quote for a 3.5ft tail that resembled this one (including shape, this is what I’m referring to as the u-shape this whole time):

http://www.furaffinity.net/full/16501990/

She quoted me $250 and I confirmed that she’d be able to do it (since she deleted her account, I can’t find the original post nor did I screenshot it).

Anyways, talk moved to pm:

http://imgur.com/GAWO9zW

Time passed and I decided I wanted to make this character’s tail myself. Instead of canceling I asked about swapping (as the project didn’t start yet nor did I fully pay it off):

http://imgur.com/F2u0Kep

She was fine with it and more time passed. She told me she was deleting her fb. No biggie.

http://imgur.com/4eeKroS

So then a email contact:

http://imgur.com/bExh4l3

Everything is moving along fine. Then I get new info from her new account Darby Deer. The tail looked great and correctly sized. I was happy. I legit couldn’t wait and was checking for packages daily.

http://imgur.com/hXSwuS0

Then the box arrived.... I saw it and knew something was off by it’s puny size. I opened it and measured the tail and it was a WHOLE foot less than what I requested and was quoted for. I mention this to Erin/Darby and got this:

http://imgur.com/wAMW5si

Here is proof of it’s size. The white tail measures at 2 ft, the purple (one I bought is 2.5 ft), the gray tail is 3 ft, and the striped one is 3.5 ft (it is a perma attached tail but base for it starts at the top of the black stripe).

http://imgur.com/ggNKniK

http://imgur.com/P99vQNH

http://imgur.com/3Iwwwkm

http://imgur.com/Q0jbdnF

http://imgur.com/qEHPsST

I waited almost a whole month for another reply but nothing. Absolutely Nothing. I started to stress and did some googling. This is when I found that she was part of Fuzzworks and that Fuzzworks has some very nasty reviews floating about. I decided to file a dispute so we could work this out. The window frame was rapidly running out of time to act. It was now or never. I asked a few makers for a quote on how much the current tail is work so I could get a partial refund and put a fair price down. I was initially going to give three options for Fuzzworks: 1. Total refund with return of tail, 2. Partial refund with no changes, 3. No refund with it being sent back for repairs and a strict deadline. After hearing all the drama I opted just to send a message for the second option and my distrust towards the company (I can’t find my copy of this and I’ve checked PayPal. If someone can tell me how to find it I will do so and post a screencap of that as well.)

Here is the tail on their FB page:

http://imgur.com/18LFihx

Anyways, Chris messaged me and started this whole this here. This is when I started to get really upset. As you can see I was willing to work with having it fixed or just a smaller refund. Not once did he answer why I was never told that my tail had to change sizes and I asked several times. Towards the end you can see that I was waiting for updates from Chris again:

http://imgur.com/0iyBVTD

http://imgur.com/XxK32ED

http://imgur.com/99XXIgL

http://imgur.com/LVGr6Zo

That last screenshot mentions that I just saw new stuff on paypal:

http://imgur.com/JpuMYPU

Fuzzworks argues that I’m refusing to work with them and that I was online and ignoring them. I was actually at the DMV at that time and can bring up a copy of my appointment to prove it. So no, I did not see anything he mentioned there that day nor until Monday (because my phone is incredibly stupid). I thought I was just waiting on a reply from him. PayPal also actually closed the case within minutes of Fuzzworks upping it to a claim. I wasn’t planning on actually bringing it to claim status. I was just sick of being ignored and running out of time. I would have closed it myself if they had only talked to me, like what Chris/Blix appeared to be doing. Once we had it worked out it would be over.

Anyways I also sent this message to Erin/Darby to see why I was never told that my commission was changed:

http://imgur.com/7dOmc0P

I’ve waited 24 hours now for Erin/Darby and about 12 hours since my last message to Chris before posting this. I’m just done. Drama is not my thing. I don’t want to deal with them anymore, I DEFINITELY don’t want to send it back if this is how I’m treated through messages. I’ll just cut my losses and let them keep the money and me keep the tail. However I will write up this and further reviews so people know what they are getting into. I left nothing out of the convos and only censored private info.